CarilohaReviews of cariloha.com

I have been a long-time customer of Cariloha sheets and towels. In the past, if an item didn't live up to a customer's expectations, their customer service team was quick to remedy the situation. For example, I had a set of sheets that shrunk - only one set out of several purchased - and they replaced the set at no cost. I was a very happy customer. This week I contacted their customer service and sent photos of how one bath sheet - out of eight that I had purchased in 2024 - was unravelling. I was told in no uncertain terms that because the purchase was over a year old, there was nothing they would do. My husband and I had spent over $800 on their merchandise! They would not do anything to rectify the situation. I have lost faith in this company and seriously doubt if I will ever make another purchase from them, let alone recommend them to anyone I know. They have shattered my faith in their commitment to fairness and customer service.

I wasn't asked when I spent over $6,000 if I had drawers in my king bed. Cariloha does not take returns on their bases. This caused big issues. I also wasn't told my bases and mattresses were on backorder. Basically it was just get the sale. Not good. I wouldn't and won't do business with them again.

I give them a 2* because hubby loves their socks. Our sheets went into the closet after one-time use. They were too big for the bed and a wrinkled mess. Here's why I will NEVER order from them again. I put in an order May 1st, it's now May 17th. I get several spam emails a day, not ONE telling me where my order is or when it can be expected. I've contacted the company's customer service with no reply. The tracking number that they gave me when the order "shipped" on May 5 says the number "can't be found." Jiggity business and my last order.

Cariloha sheets are very soft, BUT the flat sheet shrinks in size considerably after just a couple of washings ... even using cold water when washing and an ultra-low dryer setting. I had purchased a set of queen size sheets and was so impressed by their softness that I ordered a second set to replace the first set when needed. I have had the same shrinkage experience with the flat sheet in both sets of sheets. A flat sheet having a post-shrinkage width of 86" at the top and 82" at the bottom does not allow for a comfortable sleep! Unfortunately it is not possible to order the flat sheet, fitted sheet and pillowcases separately in order to accommodate this issue.

I bought these sheets while in the Bahamas on a cruise. I had high hopes for them being better than the other bamboo sheets I have purchased for far less money. They are soft and comfortable feeling. However, the fitted sheet is way too big and it bunches up as you sleep on it. Thankfully there are straps to hold the sheet in place. Otherwise they will be coming off the mattress. As for the cooling effect, it did not live up to my expectations. For the amount that these sheets cost they should be better fitted and deliver on what they promise. I would not recommend purchasing these sheets to my friends or family.

I have purchased the Cariloha men's underwear the past four or five years and it was great. The last couple of orders placed the underwear is falling apart at the seem in the crouch only after a few times wearing the underwear with standard care and washings. The quality has definitely gone down in this regard so I will not be reordering.

Terrible customer Service. Because I previously loved the sheets from prior experience, I recently ordered their bed and bedding package with the expectation of White Glove delivery as advertised on the website. Instead, they shipped the bed by FedEx, who dumped it on the street, and I had to hire movers and pay over $100 to deliver it from the street to my apartment. The box was ripped and had no instruction manual, so there was no way to know how to assemble the bed or what was missing. For spending over $4.3k for a mattress, this was an unacceptable experience. I got run around for over a month and finally when I had time to deal with this got my points returned, but did not get proper resolution or acknowledgement that this is not the way to treat a customer. I cried after getting off the phone in frustration. Note, that I asked to speak to a manager to provide feedback, and they dismissed me that I should have known they would ship FedEx. I now HATE CARILOHA because of how they value me as a human being and former loyal customer. DO NOT BUY because THEY DO NOT CARE. Empathy matters! Just to add, it is DECEPTIVE MARKETING to say White Glove Service for mattresses on the website home page, but not give the option to select this when the order is being processed. This needs to be corrected to be in line with other furniture stores (the customer service instead implies that it was my fault for assuming that it was included in the packaging even though it says White Glove Shipping on the home page).

I have had cariloha sheets for years and love them! I recently purchased a split king bed with an adjustable frame. After only having the bed for 2 days I knew the split style was not for me. I called customer service and they politely walked me through the exchange process. It is disappointing that I have to pay for return shipping for the sheets, pillows and mattress covers as well as the 100 restocking fee for the bed. Will update once my returns are complete, but based on my experience so far cariloha customer service is fabulous. I ordered the replacement sheets over a month ago and still have not received them. :(