Shanan Flanagan T.
need lessons in customer service
While the quality of the product is good, customer service lacks considerably. I really recommend buying your bamboo elsewhere. You will get it cheaper and probably get better service when something goes wrong. Not only did they refuse to refund my husband for his shirt that was too small and they do not make it larger (He is only a L by the way), when our pillows got lost in the mail, they were going to reship, but never bothered to provide me with shipping information. When I contacted them a week later about tracking the package, i was told generically to leave them alone. So I started the process again and was told that thier information showed that UPS dropped the package the previous day, when it actaully arrived the next day. Not so sure UPS can be trusted either, but this is about the lousy customer service of Cariloha. I can get quality with better service elsewhere, and certainly at a better price!