CarilohaReviews of cariloha.com

I purchased over $200 worth of bath sheets and hand towels. I emailed the company and received an auto response because the product were not from the same dye lot. Not even close the products didn’t match. After two weeks and no response so I called them. They sent me RA number and was told I have to pay for shipping to return product. They send defective product and want me to pay to send it back. Customer service is horrible. I’ll never buy anything from the again. Purchase at your own risk.

I have wanted a set of Cariloha sheets ever since I first saw them but thought they were too expensive. I recently found them for $150 at Costco and bought them. The sheets are very comfortable but after only 2 washings the fitted sheet developed a hole. I have never had this happen on new sheets. At least I can return them back to Costco.

I have used and Loved Cariloha sheets for over a decade. It was the standard sheet set but the I decided to ‘upgrade’ to the resort sheets. They are super thin and the worst thing is that after only 2 - 3 washings following proper care instructions, the fitted sheet began pilling. When I wrote to customer service, I got no service at all because even though I just began to use my sheets for our new home ( the move got delayed and so they were unopened I the original packing for over a year unfortunately), I was told the warranty expired and I’m out of luck or help from them. I read from another reviewer that pilling is not covered under warranty and that they suggested one of those tools to remove the pilling! For sheets well over $200 and this is the response! What I want to understand is WHY do they not care about their customers and their experiences of their products? This is a quality control problem. Never again. There’s plenty of other bamboo sheets out there that do not pill and are a fraction of the cost!!

For as much as I paid for the sheets, the service I got was extremely poor. I wash the sheets just like I was supposed to, once I put them on my bed a couple of pieces had some stains on it. When I called the customer service line I was asked questions that I clearly know the answer to, almost like as if I was lying. People that paid almost $400 in sheets don’t usually lie about how they treat their sheets. I believe her name is Stephanie. When I asked her if she could send me the new sheets first, and then I sent her the old sheets back, her response was “ don’t you have other sheets”? I had to hold back my response as I felt insulted. I love your product, but I think you should take a little bit more time and consideration on your customer service staff.

The store manager Richard was great. very knowledgeable about the products. we discussed some issues I've had with the last purchase of underwear from Cariloha. Also talked about upcoming fathers day specials. His worker Giovanni was nice as well, and assisted in my purchase. I've been a long time customer of Cariloha, I appreciate great products and great service!

Bought sheets and extra pillow cases on a vacation said they would be more then happy to mail them. So they did finally got half of the order which was wrong had to make a special trip to town to send back what they sent me. Finally got half the correct order. Had to call them again to get the rest of what I ordered. Finally over a month later got the rest which was not what I paid for! I’m over it! I will keep what they sent me and they can keep the extra money! They must need it worse then me! I will buy sandpaper and sleep on it before I ever purchase anything else from this company!

We bought the sheets with a LIFETIME WARRANTY! Purchased 02/22/2016. They will not honor the warranty as they now say it will fall under the 1 year warranty! NICE YOU PURCHASE AN OVERPRICED ITEM TO HOLD THEM TO IT …..CHANGE THE RULE AfTER YOU BUY THE PRODUCT! TOTAL SCAM GARBAGE COMPANY!!

I called Cariloha about their fitted sheets not fitting the resort mattress I purchased from them. They told me that I need to put the sheets on the bed damp, but not sopping wet. I also found out that the Cariloha sheets only have a one year warranty.