CarewellThe best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Carewell (carewell.com) has 1,522 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Roxanne H.
Customer service was prompt, knowledgeable, helpful and patient with assisting with the correct items I needed.
Response from CarewellNov 15, 2023
Thanks for the kind review! We work hard to make sure that we not only stock the best products but also make the best product recommendations for our customer's needs. We're so glad to hear that we were able to provide you with knowledgeable recommendations and help you get what you need!
Ashley H.
Upon receiving my second order, my laundry detergent was completed bust open. I emailed Carewell to let them know my concern, and was quickly emailed back. The rep informed me they were sending me out another bottle of detergent! I will definitely continue to shop with Carewell:)
Response from CarewellNov 15, 2023
Wow, we're so sorry to hear about the mishap with your detergent during shipping! We're happy to have been able to make it right for you. While it's very rare for something like this to happen to your order, if anything similar happens again please don't hesitate to call us at (800) 696-CARE. We'll do whatever it takes to make it right!
Rose H.
They follow through - no games. Do exactly as they say. Dependable!
Response from CarewellNov 15, 2023
Thanks for such a kind review! We're family caregivers ourselves, so we know dependability is key. If you ever need help, don't hesitate to call us at (800) 696-CARE. We're so happy to have you as part of the Carewell family!
Sandy W.
Super company to work with. I've been using Carewell for about 3 years to ship incontinence products cross-country to my Mom. There was a hiccup in the most recent shipment (2 pkgs shipped vs 2 cases). It was almost 3 weeks before the error was realized & confirmed since I'm not there to verify what was received. The great staff at Carewell never challenged the mix up and quickly remedied the situation but shipping out the full original order. So refreshing to work with a company like this.
Response from CarewellNov 15, 2023
Wow, we're so sorry to hear about the mix-up with your mom's order! I'm glad to hear that we were able to set this right. In the rare case something like this happens again, don't hesitate to reach out at (800) 696-CARE. We'll do what it takes to make it right!
Emelina F.
Carewell provides outstanding customer service consistently. It is a pleasure to do business with them. I love these people!!
Response from CarewellNov 15, 2023
Thank you so much for your review! We're so glad to hear that we've been providing you with great service that you're happy with, but we noticed that your rating is at 3 out of 5 stars. Was there anything that we could have done differently to earn the other 2 stars? If so, please give us a call at (800) 696-CARE. We're always looking for ways to improve!
frieda P.
Care well , the wheelchair works great for me
Response from CarewellNov 15, 2023
We're so glad to hear that we were able to help you get a wheelchair that works for you! If we can do anything else don't hesitate to call us at (800) 696-CARE. We're here to help!
Southwestern S.
I have been using Carewell for my mom’s hygiene needs for awhile now. I can say they are helpful if you have any questions or needs. Their prices are great and check out their auto ship for your items. I highly recommend them.
Response from CarewellNov 15, 2023
Thank you so much for the glowing recommendation! We're so happy to hear that we've been able to help you with your product questions. If you ever need help adjusting your Autoship, please feel free to call us at (800) 696-CARE. We're here to help!
Alistair C.
Very helpful staff. Also, the representative was pleasant to speak with.
Response from CarewellNov 15, 2023
Thank you so much for the kind review! We strive to offer the best possible customer service and we're so happy to hear that our Care Team member was able to offer you pleasant and helpful service. If you ever need help again, please call us at (800) 696-CARE. We're here to help!
