CarewellReviews of carewell.com

Response from CarewellSep 12, 2025

Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and was exactly what you needed. We know how important it is to have your products in stock and delivered reliably, so we're committed to making that happen every time. We truly appreciate your business and look forward to serving you again soon!

Response from CarewellSep 15, 2025

Hello, I'm truly sorry to hear about the frustrating experience you had with the Autoship order and the unauthorized charge. That's not the experience we want for any of our customers. I want to make sure this is handled correctly for you. Since I don't have access to your account details here, the best way to resolve this is for you to reach out to our customer support team directly with your email address or order number. You can contact our support team at 800-696-2273 or [email protected] Thank you for bringing this to our attention. We will use your feedback to improve our processes.

Response from CarewellSep 12, 2025

Thank you so much for this incredible review! We are truly honored that you've trusted Carewell for over a year and are so happy to hear that we've made your life as a caregiver easier. It means a lot to know that our website is user-friendly, our customer service team is helpful, and our products meet your needs. We are committed to providing the best experience possible for caregivers like you, and we sincerely appreciate your loyalty and support.

Response from CarewellSep 15, 2025

I am so sorry for the frustration and stress this has caused you. We understand how important it is for you to get the products you need for your father. While I can't access your specific account details here, we want to make this right. Please reach out to our customer support team directly with your email address or order number. You can contact our support team at 800-696-2273 or [email protected] They can investigate the price discrepancy and work with you to find a fair solution. Thank you for bringing this to our attention.

Response from CarewellSep 15, 2025

Hi Kim, We've attempted to locate your order within our system, and we have no records of an order under your name for Adapt Spray remover. You can contact our support team at 800-696-2273 or [email protected] with your order details. They will investigate what happened to your shipment and ensure you get a full refund or a replacement order immediately. Thank you for bringing this to our attention.

Response from CarewellSep 15, 2025

I understand your concern, and I want to assure you that we have not been hacked. The security of our customers' information is our top priority. It sounds like there might be an issue with your account credentials, which our customer support team can resolve for you. Please give us a call at 800-696-2273 or email us at [email protected]. We will get your account unlocked and help you regain access immediately. We apologize for the frustration this has caused and appreciate your patience.

Response from CarewellSep 15, 2025

Hi there, thank you for bringing this to our attention. Please know that all orders are important to us, regardless of their size. We value every customer and your feedback helps us improve. To check the status of your shipment and get a clear update, please contact our support team at 800-696-2273 or [email protected] with your order details. They will be able to provide you with the information you need and assist with any issues.