CaremarkReviews of caremark.com

Forced to use worst service. I can't even refill a normal script with a normal rx number on their out-of-date terrible prescription service. I NEVER WANTED TO BE A CUSTOMER BUT IM FORCED TO BY CVS PBM.

Should be ZERO stars! This service has proven to be incapable to fulfill its obligations on multiple levels. CVS Caremark has demonstrated how ineffective, unwilling, greedy, stingy, unethical, and unprincipled they are. I’ve given this company nearly one year grace to get it together…. I expressed some basic industry standards that are seriously lacking, and still NOTHING! CVS CAREMARK has abdicated, relinquished, abandoned its functionality. Here’s two areas: 1-CVS CAREMARK refuses to do cost sharing with secondary insurances! The result has been an overwhelming financial burden on customers!! Where is the cost analysis on this business model? 2-CVS CAREMARK continues to shift responsibility back to customers & doctors when they can’t meet their own obligations to FILL/REFILL a prescription. Since when is this NOT the responsibility of a pharmacy? This is the function YOU were hired for! STOP giving me “to do” lists! The second I get a chance to leave this arbitrary and capricious “non-service” company, well that will be a terrific second!!!

Profits over patients. Worst insurance company I ever had for medications. Doctor puts in PA, appeals etc they still deny the medication If you were dying and had no alternative they would let you die rather than fill medications . I can only pray somehow they go out of business and my company is forced to use another company. They are the worst they don't give a crap about you This company worships the almighty dollar. I am reporting them to my state's department of insurance ,the NAIC

Will never use the mail order through Caremark they they will create a ups label and not send it off but post on the website shipped when it hasn’t shipped and they’ll ignore the part that says the shipper has not shipped package. So now I can’t get a new prescription because Caremark put in the system it’s been shipped when it hasn’t and they don’t know what happened to the package smh and the elite team people doesn’t seem elite they couldn’t fix their mistake .

The absolute worst place. Denies all coverage even if pre authorization. Horrible customer service. It’s awful. Sadly won’t help the health of others yet takes companies and peoples money. Complete scam.

I had my prescription for 3" syringes sent to Caremark's mail order service. Because it was not covered, they simply cancelled the prescription. They made no attempt to reach me. They made no attempt to use the credit card I have on file with them. They didn't even reach out to the local CVS Caremark pharmacy to transfer the prescription. They just left me high and dry. I only found out because I noticed I hadn't heard from them. On my first call, their representative left me on hold for five minutes and then hung up on me. I had to call them again to find out they simply don't even TRY to contact you in a timely manner, or to help you solve the problem. CVS Caremark: DON'T USE THEIR INCOMPETENT, UNPROFESSIONAL MAIL ORDER.

Horrible! I called twice to verify that they could fill my prescription. Once they received my prescription, they canceled it without notifying me because they do not carry this drug for mail order delivery. Now they cannot transfer it to a local CVS to fill and I have to go back to the doctor for a new prescription! COMPLETE INCOMPETENCE!

When I call I am passed to a Customer Care person who sounds as though he or she is in China. I can't understand them nor can I communicate with them.