CaremarkReviews of caremark.com

Terrible company. I made 11 phone calls in 7 days post surgery (was on phone total of 18 hours) to resolve an issue. They told me my doctor didn’t send 90 day supply but charged me for 90 days $200 dollars and only sent me 30 day supply and said, they won’t refund money bc “the error lies with the doctor, not us.” I could see 90 day script in Caremark system and a supervisor Derrick kept telling me he did not see it, and pharmacist on call did not see it. But then why can I see it in your system? Kept telling me to call my doctor even though they sent correct prescription. Fraudulent company that deliberately overcharges, underfills medicine and refers you to other people who cannot resolve issue.

Always had trouble with them as they are forced upon us by company medical. Will not let you fill more than 2 prescriptions at somewhere other than CVS (but will block it without telling you and only let you know if you call). Then they forced me to go from a 30 day auto-refill for heart meds to a 90 day. Sounded great until I learned there was no auto-refill option when I was about to run out (again, without telling me until I called.)

I would recommend changing pharmacy’s asap People who don’t work for cvs specialty are hearing all your information, credit card information, diagnosis, addresses, co payment card information, the list goes on I called to report it never received a call back and the person still works there I’m taking it to hipaa since cvs thinks it’s ok to break a phi law and not do anything about it. The minimum fine for criminal violations of HIPAA is $50,000. The maximum criminal penalty for a HIPAA violation by an individual is $250,000. Restitution may also need to be paid to the victims. In addition to the financial penalty, a jail term is possible for a criminal violation of HIPAA Rules. Prolly why they are avoiding it.

CVS Caremark is unfortunately the prescription coverage in my benefits package of my new job. They are the absolute worst. My prescription copay jumped from $40 for a 30 day supply to $120 for a 30-day supply. When talking to them, they told me if I go through their mail only pharmacy, I could get a 90 day supply for the $120. I told them that is what I wanted to do, and they said they would contact my physician for the prescription. They did contact my doctor, but, although I agreed to a 90 day supply for $120, they apparently requested only a 30 day - charged me the $120 and sent only 30 pills. When I contacted them, the response essentially was "too bad: The prescription was for 30 days". They purposefully quoted me the 90 day price, then requested the massively more expensive 30 day prescription. As a result, I will not have meds for 2 months - as I certainly cannot afford to pay $120 a month.

The reason the reviews for Caremark are so low is because they earned them: there is NO attention to detail; there is no accountability; there is no sense of urgency. There is also no way on their website to send an email to complain. Go figure. The phone system is clumsy and tedious. Expect to be routed to numerous people each one less helpful than the one prior. Use little words and short sentences and have extremely low expectations.

Caremark, misses the mark. When I called to ask why a certain medication was not approved by a specialist doctor they informed me that it could only be approved after he had taken other medication first even though the specialist had already proven that the first medication works. Its like they're using him as a guinea pig to experiment on instead of a person .

These morons held up my prescriptions and I have run out. I take xeralto for the rest of my life. I Have NONE now thanks to their practices to try to get out of covering prescriptions. I have taken this drug for 7 years . If something happens to me they will be sued. Their customer service reps are clueless. They also don't contact you to tell you when you HAVE to use them and get 90 day prescriptions or they don't pay.

Very difficult to get the price of medications. Getting thru their phone menu is a prolonged nightmare. Slow subscription fulfilling. Agent do their best to help, but the sysyem is rotten.