CaremarkReviews of caremark.com

If I could leave a 0 I would. This is the most awful pharmacy to deal with period!!!. I had to change to this company because if I didn't then my prescriptions would be no longer covered by my insurance. I changed 2 prescriptions on 02/05. One is still at USPS since 02/06 in Dallas and the other they claim needs dr approval but I have 10 refills left on it when I was with Walmart. They are still waiting for the dr but I called the dr office and they said they sent it to them. I am tired of going back and forth with them. I am curious as to how I will get my 150.00 back. They told me they will apply it to the next prescription. There will not be a next. I am sticking with Walmart.

I have a script that needed refilling about every two weeks but when I tried, I was told it was too soon and I would be charged full uninsured price. Leslie answered the phone and was able to understand the situation and come up with a fix. We even talked about how to have the Doctor write scripts in the future that would avoid this situation with other patients. She even called the pharmacy for me! On top of that, she really seemed to enjoy her job and be helpful.

CVS Caremark is AWFUL. Their implementation of AI is customer unfriendly. They try to make it impossible to actually talk to a representative.

A Caremark rep told me my Rxs from my old mail order pharmacy would transfer automatically. No meds came in the mail, so I called to find out what's up. 2 reps and a supervisor later, I learn the first rep lied and not only was there never a transfer initiated, but I have to read information for my like 20 meds to them over the phone. Insane. My old pharmacy (Optum) then provides a direct number to their pharmacy dept. so Caremark can call Optum. Nope! Caremark refuses. Says Optum must call Caremark. Why would the place where I'm no longer a customer call the place where I'm currently a customer?? Completely backwards. Feels like Caremark policies are meant to discourage customers from saving with the mail-in program. Sick people should not be treated this way.

Got switch from Express Script to CVS Caremark by work company as of 1/1/25. I rarely taken medication and just now my prescription history suddenly seems endless of heavy pain killers as well as numerous strong medication for various medical condition listed: it completely mixed with another person with my same first name, same age, but different middle initial. Last name not shown so I couldn't tell if we have the same last name. Upon writing to customer care, I got a response that the representative did file an incident report about it but I've been checking my file, still nothing change in there, such serious confidentiality violation regardless of if they did processed these medication under my coverage! No peace of mind. Lawsuit potential!

Absolute disaster of a company. They deserve to go bankrupt. Getting them to fill prescriptions take 2 or 3 calls because of as many mistakes. Instead of taking accountability for their shortcomings, they focus on telling them the reasons they can't do their jobs. I have never grabbed an electric fence, but I have to believe it would be more pleasant than dealing with these people. Absolutely, the worst company I have ever experienced in the healthcare field. Bottom line is, I never got delivery of my prescription and couldn't even get them to provide a replacement to me. It is a critical prescription, and I don't know what to do.

Can you give less than 1 star. Makes sense why Verizon would switch from express scripts to Caremark to save a buck. Caremark so far has been the worst and express scripts was easy!! You get what you pay for and Caremark suck!

This company is the worst!! They don't know which way is up. The answer to questions that I have depends on the representative who answers the call. And this isn't a one time issue - this has happened multiple times. Having wrong ship to address in the system, then shipping to an incorrect address, asking for signature when they've shipped to us before and never needed a signature, on hold for an hour just to get a simple answer to a question. It has taken me multiple phone calls to just get a simple answer on a prescription. And multiple months of calls to fix each problem. 1-3 times Caremark screws up... is fine, it happens. 8+ times Caremark screws up... is unprofessional and unacceptable!! Get your act together Caremark!!!