CaremarkReviews of caremark.com

Received a medication that I had put on hold, did not request, and did not need as my daughter is no longer taking it. Called CVS Caremark and they refused to credit the price. I cancelled all medications with them. I refuse to do business with such an unprofessional company.

Totally inefficient. Waste of time. DANGEROUS. Long holds. Conflicting information from emails vs website vs rep. Reps clearly not trained or at all informed, much less well informed. The person tried but it’s clear the systems are totally discombobulated and lack any connectivity. First levels reps also do not see to have any access to information beyond the useless, barely even superficial information on the website. Gave me “an answer” but it was only 1/4 of the information without any reference that there were more options. Nope, pay cash if not on formulary. I had to figure out prior auth & ask. Oh, yeah - there’s that. Unless the reps are taught to subjugate that information? Would not be a surprise based on these experiences. Today I called again. Was left on hold for over 20 minutes. Called in on another line after 15 minutes & literally had 2 different reps giving me totally different answers at the same time. One said “I talked to a senior rep & it will be processed in 2 days.” The other said, “even though you got an email saying prior auth was approved, the mail order dept still needs something.” Naturally, I asked what? “I don’t know. I can’t see that information.” What a disaster. Someone should be ashamed. A lot of people probably. This kind of morass takes lots of idiots to foment. This is a miserable excuse for a “benefits” company. Much less, one involved with helping us manage our well being. Shameful.

When CVS and Aetna "got married", their combined company completely became dysfunctional. For the last hour, my UPMC (Medicare) concierge tried to get a problem rectified. After calling CVS/Specialty, they told us that they had nothing to do with my problem. "Get in touch with Caremark.com", is what we were told to do. So we did. Attempt #1 - after being on hold for 15 minutes, the "representative" cold-transferred us to Aetna. Not what we wanted since I am not an Aetna member. Attempt #2 - the "representative" hung up on us after we asked for a supervisor. Attempt #3 - we got to someone who actually had a supervisor available, but we got disconnected upon her transfer attempt. The company and people that work there, are at best amateurs. Stop doing business with Aetna and CVS if you value your sanity.

CVS Specialty in particular is atrocious. Every month... EVERY month... there is another billing issue and they do not send the Enbrel injections. I am at max out of pocket for the year, have paid all the bills (over $2,200 / month co-pay), and they ALWAYS ALWAYS ALWAYS have an issue. I spend 2 to 3 hours a month at least on the phone with them. I will get my weekly injections for 4 weeks, then miss 1 or 2 because of their incompetence. It has been this way for at least the 3 years I've been forced to use them. The reps on the phone are usually pleasant, but they never are able to directly handle the issue. Their entire fulfillment process is a joke.

Workers don't have any English and do almost nothing and staying only few minutes.

I have used Caremark CVS mail order pharmacy for the past 2 yr. The reviews on this site DO NOT MATCH my experience. CVS Caremark has a good website that is easy to navigate and follows up on shipping status. I have had ZERO errors in ordering and shipping. I suspect the majority of the reviews listed here are either FAKE or from customers who are too stupid to know how to use an online service. Strange that 95% of the reviews are 1 star? There is not one review above 3? Shame on Trust Pilot for not monitoring these reviews better.

CVS Caremark is a fraud in a broad daylight. Recently my wife got an ear drops prescription for 5 days. She has BCBS MedicareRX of MA insurance. It was called by Dr.into CVS. CVS said that it would cost (after insurance?) $128. When I refused to pay this much, they told me that with Goodrx they can give me a better deal for $48 cash. Then i looked up other pharmacies and found that at local supermkt pharmacy it is $12 with GoodRx. This is totally outrageous. I wrote a complaint to BCBSRX. Then i discovered that CVS Caremark actually administers BCBS RX of MA. Can you freaking beleive it? What a conflict of interest!!!

hard to say which is worse--their drugstores or their mail order plans...AWFUL awful customer (dis)service...hate them...and am stuck with them...the WORST!!!