CaremarkReviews of caremark.com

Horrible money hungry greedy bastards. All they care about is saving themselves money, which is why they cut Zepbound from their formulary. I hope they get hit with lawsuit after lawsuit for negligence.

They are asking for lawsuits. I know a lady who lost 18% of her body weight with Wegovy and somehow they had the power to override the Dr. prescription and cancel the prescription entirely claiming that 18% weight loss in 3‐4 months isn't enough. This woman was on the verge of Type 2 Diabetes yet Caremark decides the prescription should be canceled. Caremark has a God complex that needs correction. Why do people really need physicians since Caremark already knows everything?

They will deny the medications you and your Dr have discussed that will the be best to get you well; the medication YOU DOCTOR, having examined you, feels is appropriate, recommends and prescribes. I am constantly required by insurance people to take a medication they prefer instead of what my doctor has recommended. I am struggling to be well without the appropriate medication prescribed by my doctor who has examined me. CVS UNcaremark does not care. It is quite obvious their only concern is money. I absolutely, wholeheartedly, 100% DO NOT RECOMMEND! A one star rating is better that’s they deserve.

The decision to make side deals with Novo Nordisk at the expense of your customers is disgusting. My doctor prescribed Zepbound for over a year; I have done everything recommended and been pretty successful on it. Now a decision made with no medical justification is theatening that progress so this company can see slightly larger profits.

Constantly requiring a prior authorization. The latest: They required a prior authorization for an $8 antihistamine. One that has been on the market since 1959. Inexcusable. Their customer phone service is a nightmare. Most of the agents barely speak English, and are reading from a script. They do not possess the knowledge to actually solve problems.

The CVS Caremark app is the worst app I’ve ever used. I wrote down my username and password the last time they made me change them—so I KNOW what they are. If they “don’t match our records,” then the records are wrong, not me. In order to send an email to get any help with the app, I have to sign in to the app….which it won’t let me do. I’m not calling on the phone. I don’t have time to be on hold all day long and then deal with an automated system that’s been programmed to deliberately misunderstand anything I say. There are no snail mail addresses to write to, and no emails that aren’t hidden by a demand to log in to an account. This is the worst app I’ve ever used, and CVS Caremark has the worst customer service on the planet. I hope their stock tanks and the execs and big shareholders lose everything.

HORRIBLE TO DEAL WITH, GO ON CHAT LINE TO QUESTION WHY OUR BILL WENT FROM 82.30 LAST FRIDAY TO NOW 32.98, GOT ESTIVAN AS SVC REP FOR CVS CHAT LINE, HE HUNG UP ON ME AND DID NOT ANSWER MY QUESTIONS, WENT BACK ON CHAT ASKED FOR SUPERVISOR GOT TANYA, GOT CUT OFF FROM HER WHILE CHATTING ALSO !! AND SHE DID HAVE TIME TO SAY SHE COULD NOT EVEN SEND ME A COP OF MY OWN BILL?.....WHAT IS GOING ON BEHIND THE SCENES WITH CVS CAREMARK, THEY ARE HORRIBLE, I ? WHY BILL WENT FROM 82.30 ON FRIDAY TO NOW 32.98 ON MONDAY, NO EXPLANATION....THIS IS A HORRIBLE COMPANY TO DEAL WITH AND APPARENTLY DO NOT CARE HOW THEIR CUSTOMERS ARE TREATED ON THE CHAT, VERIZON MADE US GO TO THIS CVS CAREMARK IN JAN OF THIS YEAR 2025 AND AFTER HAVING EXPRESS SCRIPTS FOR YEARS, AND I THOUGHT THEY WERE BAD.....CAREMARK TAKES THE CAKE AND EVEN MUCH MUCH WORSE THAN THEM..........SAD, WHOMEVER RUNS THIS COMPANY SHOULD BE FIRED.......PERIOD.

Called for information on a specialty prescription and was extremely pleased with the service. The agent was courteous and knowledgeable. Excellent customer service.