CaremarkReviews of caremark.com

Following "approval" for brand name per my Neurosurgeon's recommendation CVS Caremark sent me a "Good News" letter then proceeded to charge me for a Tier II medication. My Neurosurgeon has to call them to request a "Tier exception" isn't that the point of the Doctor writing the brand requirement? Generics have differentials that may not be therapeutic for certain people and therefore not an option. It is not a "choice" for my intractable Epilepsy disorder.

CVS is constantly treating my body like a science experiment by taking superior medications that work with my body away from me and making me try whatever their board has decided are suitable even though every time I have horrible side effects some of them permanent. I understand if it is a cost savings for them, but they should allow me my medications still even if I have to pay maybe a higher tier pricing. My doctors are surely know my body and my health history better than strangers at an insurance company. The past few years have been insane.

CVS Caremark is an absolute nightmare and we are stuck because this is the prescription processing service my husband's company provides with our Aetna insurance plan. NOTHING is covered without a prior authorization. The formulary list provided when logged in on the website does not match what they actually cover and they deny EVERY prior authorization the first time. I have been on the same ADHD medication-- a cheap generic-- for 17 years and they still deny the prior authorization on the first round every single time. My asthmatic daughter does best with certain brands of Albuterol inhalers, and Caremark only covers one type and it does not work nearly as well the others. Calling customer service is just a loop of recordings and you ever get to an actual person. They can treat consumers however they want because ultimately, employers will continue to use them no matter how AWFUL the service is. They are the worst.

Failure to cover needed prescriptions. Greed runs this company. Not care.

I used mail order to get a 90 day supply. When my order came it was 2 bottles instead of the 3. I called in and they told me no it was correct. I was told many stories. All sounded like B.S. The manufacturer even says 1 bottle=30 days. I went up the ladder to no avail. They would not refund the difference. They would not send the 3 rd bottle. What a SCAM! I said at least they could have been transparent and said this upfront before I ordered! More B.S. I will never use them or trust them again. My advice- CHECK and recheck your order to make sure you are getting what you should.

Possibly the worst Healthcare provider out there. Just received denial letter for a prescription my doctor deemed necessary. Funny how some paper pusher can have more authority than my physician over my healthcare. They ALWAYS use generics, and if it's a brand name, they will always deny it.

Was told multiple times that multiple medications would be covered only to be denied everytime my doctor submitted the prescriptions. After speaking with a supervisor I was told the 2 employees I spoke with misled me. Terrible company and support team. You would think with medications they would be careful with what they are telling people.

Worst company out there. Frauds, liars and thieves! They have no intention of helping you. They sure are quick to tell you its a system error and that part has been submitted to be corrected even though you get zero help from this fraudulent company.