CaremarkReviews of caremark.com

My experience with Caremark Medicare Plan D was initially good starting in 2012. However their operations and customer service deteriorated greatly over at least the past year. They inexplicably cancelled two prescriptions that both had remaining refills without notification. When my physician sent a new 90 day prescription they cancelled it because he sent a 10-day prescription to a local pharmacy to tide me over until the Caremark order arrived. They told me I should go buy what I needed out of pocket. And, unbelievably, today they cancelled the most recent prescription for no reason. There is more, these are examples. Customer service is abysmal. Representatives do not have knowledge of the Caremark system and repeatedly tell me things that are not true. I finally found a higher-up who actually told me that many of the reps don't know what they are doing (my words). If you have a choice, stay far away from Caremark. I'll be changing at next enrollment period. Caremark puts the health and safety of their paying customers at risk.

I would do anything to not have Caremark as my insurance provider. It's a non stop battle for prior authorization, prescriptions expiring before they can be filled (due to delays imparted by Caremark itself), and lack of communication. My most recent awful experience left me without my medication for 3 months. Thankfully I had been skipping doses for several years in order to build this stockpile in anticipation of prolonged delays caused by Caremark. But now that reserve medication stock in depleted. Why must it be this terrible?

Terrible. They care more about profit and whatever hand shake they made over patient care. I jumped through hoops, joined a program I didn’t want to be one just to stay on a medicine that worked for me. Now a month later they are telling me, the medicine is no longer covered. Complete BS

Caremark notified me that would no longer cover my Zepbound prescription with a cutoff date of July 1st, 2025. My doctor submitted my last Rx for Zepbound on June 24th and they flagged it as attention required. No justification and no prescription filled and the pharmacist can't do anything for me either. This was obviously intentional on their part to keep from filling the final prescription. I went to their website to file a complaint and of course all they have is physical address to write to them. They obviously could care less although they call themselved caremark.

total fiasco - since cvs/caremark has taken over Clover Health pharma -- normal tier one prescriptions tha my wife + myself have been on for 3+ plus years are now being held up for authorizations - provider promptly supplies authorizations + even the expedited ones take a week + more to be processed !! - the delays for some prescriptions can create life threatening situations ! - we cave up cvs pharmacies year ago due to massive errors + other problems - we had to quit our Aetna Medicare advantage plan when they merged with cvs - non professional, non caring, + totally inadequate customer service - loved Clover till the CVS + Wallmart involvement - we + others will now have to leave Clover immediately when open enrollment takes effect -

My meds were lost, I can’t get any help with resolving this problem. I would not recommend using them at all!!!!

Just got out of surgery, CVS/Caremark won't cover the Prescription. CVS doesn't carry the over the counter alternative as they would rather sell crap that has nothing to do with health. The Pharmacy hours well they are not great. Locations are understaffed so lines are excessive.

To be honest, I feel all this company cares about is money. They don’t care about patient lives patient care or customer satisfaction. It’s all about the bottom dollar and for that it’s really really sad.