CaremarkReviews of caremark.com

Very disappointed. CVS Caremark advised me that 2 of my providers were not responding to their communications regarding my prescription refills. I checked with both providers and neither had received any communication from CVS Caremark. CVS Caremark advised me they send these requests via Fax. I checked, and it turns out that CVS Caremark had an incorrect fax number for one of my providers. I provided them with the correct fax number, asked them to update their records on the provider, and more importantly, asked CVS Caremark if they have a process in place to actually CHECK the fax confirmation sheets to see if these faxes have actually gone through. I asked two difference CVS Caremark reps, and neither could give me any answer to this simple question (which leads me to believe they do not check). Come on guys, this is pretty basic! Bottom line, I had to spend about 2 hours on the phone with CVS Caremark and with my 2 providers to try to get basic prescriptions refilled.

I wish I could rate this lower but 1 star is as low as I can go. I don’t know why my company switched to Caremark because they definitely suck. I’ve been with them since January 1 and wish I could go back to express scripts.

Do not use Blue Cross Blue shield or CVS caremark. CVS Caremark does not care about you or what you need. My employer switched insurance to this circus act and I called numerous times and politely asked if they would cover my medications, and what I needed to do to get them switched over so that when my insurance kicks in on the 1st I could have access to my medication which I need to live. CVS response is, until you pay us 1600$ for the first month and its past the 1st of the month we can't help you or answer questions because you don't have an account. If you went to any business to buy anything, say a car at 1600$ a month and asked them if the car is going to work and they said "we can't tell you until you give us the money because you're not officially a paying customer until after you pay for the car" Would you agree to that?! If so please call me I have a car for you and above a 1 star review rating....

Two different doctors want me on Zepbound. One for my sleep apnea. CVS Caremark has refused to cover it. I have no other way to get the drugs my doctors want me to take. I will be researching who covers prescriptions for the other insurers for next year and switch from Anthem if another one can get me the care my doctors recommend. I think CVS must have a backroom deal with the Wegovy manufacturer to ensure people take their drug when my doctors want me on Zepbound. My care should not be subject to a financial arrangement between two huge corporations. Gross abuse.

Prior authorization for a provider-provided prescription is more predatory insurance bs. It’s bad enough I have to wait for another prescription to be mailed from their “speciality pharmacy” in another state instead of getting it filled at the pharmacy right next to me like I’ve been doing for years. What they do impacts people’s literally HEALTH and it’s baffling that insurance companies do this sh*t let alone permitted to do this.

When to open up my c, v, s, vitamin D3 bottleThat doesn't expire for another year are spoiled. Bought these using my Aetna insurance bonus that you get quarterly. I WILL NOT buy any more over the counter or prescriptions through cvs. THEY ARE SENT BY THE UNITED STATES POSTAL SERVICE.THEREFORE, THEY ARE SUBJECT TO HEAT AND COLD AND SPOIL.EASILY.

Cvs caremark is literally the worst PBM. I have also dealt with OptumRx and ExpressScripts and CVS Caremark is absolutely the worst. No comparison. Their app and website are never useable to resolve my issue, I end up calling the help line and I think they purposefully staff representatives who have the least amount of knowledge of anything. They never even understand what medication I'm calling about. Every single prescription fill is a battle. I'm currently on hold for my 6th call about 1 of my prescriptions. It is controlled (like most rxs) but it is not a rare, nor expensive nor commonly abused medication and every time I call in- I'm told something different. I'm not even going to go into the CVS specific grievances, like constant HIPAA violations- providing me with Rx details for a complete stranger.. Stay far away from CVS Caremark if you can. The FDA or some govt agency NEEDS to investigate CVS and CVS Caremark's practices. I have never had such constant issues with any other PBM.

I switched over to CVS pharmacy through my health insurance company to get my prescriptions delivered to my home because I thought it would be an easier and seamless process. It has been anything but that. CVS has left a gap in my medication for 2 prescriptions that are not negotiable for my health. The link provided to the CVS app is different from the one connected to my insurance company and hard to access, even though I’m computer savvy. And the customer support overall is abysmal. I have had to get my doctor to send a prescription to my local pharmacy to cover the gap between delivery times and pay for them out of pocket. This is a great way to save the companies money by eeking out medication with gaps. I’m sure it adds to their profits at the expense of their patients. But it shouldn’t have to be that hard. I worry that those who don’t have the ability to navigate through the system or don’t have the good fortune to have an excellent doctor who is easy to reach and responsive. This has created extra work for me, my doctor, and the customer support team of my insurance company. CVS provides an AI generated messaging service if I can find their website. This service has failed miserably and I cannot justify continuing to use it. The sad part for me is that I believe it was designed this way.