CareLinxReviews of carelinx.com

Response from CareLinxFeb 20, 2024

Hello Meri Jo, Thank you for bringing your concerns to our attention via this review. We apologize for the experience you had when attempting to work out differences with your caregiver through our support staff. Please note that we've identified coaching opportunities for the last colleague that you had spoken with and will work to relay these. Upon review of your account, we can see the timesheet discrepancy over the last hour of work completed by the caregiver and understand that this has since been ironed out. In regards to representation, we do not advertise ourselves as a cleaning company, rather our Company is one that matches families with non-medical, fully vetted caregivers who can assist with daily living activities such as, meal prep, bathing, grooming, errands, some transportation, companionship, medication/exercise reminders and light housekeeping. While our caregivers are here to assist with these tasks to help maintain and improve our members' quality of life, they are not professional house cleaners. They'll use the products in your home to tidy up and are responsible for cleaning up the space used by the member during the shift (ex. bathroom, living room, kitchen) which may include vacuuming, sweeping, dusting, mopping and wiping down surfaces but any deep cleaning, getting on ladders, scrubbing floors on hands/knees etc. are outside of their scope of work and best done by a professional cleaner whose sole focus includes that level of deep cleaining detail. We do hope that you'll keep us in mind should you need assistance with other activies of daily living in the future. If you have further questions, comments or concerns, please contact us at: 1-800-494-3106

Response from CareLinxFeb 6, 2024

Hello Beckie, We appreciate your feedback and apologize for any frustration you've experienced regarding payment timelines and your account. Upon review of your account(s) we do see one is deactivated but the other is not. The account that is active shows your recent hire dates in Jan with families on our platform and the invoice from 1/17/24 and the two invoices submitted on 1/22 were all approved and funded within our 7-10 business day processing time frame. Please note your bank's processing timelines directly affect the deposit dates to your bank account. In regards to the shifts worked from 1/22-1/26, when you submit your timesheet, provided there are no duplicates or errors, our system will auto approve these invoices within 24-48 business hours from the date of submission. As outlined in the CareLinx 101 training during onboarding, the processing timeline from invoice submission date to approval and 'funding status' in our system ranges from 7-10 business days. We do see your current invoice for shifts reported as completed 1/22-1/26 which is currently in the family approved status and the funding should be deposited on 2/5/24. Please note that we have a dedicated team of Caregiver Support specialists who are here to assist with any questions, comments or concerns that you may have at: 8552314728. Please contact this number for direction on how to submit your invoices to the correct account and clarification on the invoices recieved to prevent double billing the Member.

Response from CareLinxFeb 2, 2024

Hello Ashley, We apologize for the deifficulty experienced while utilizing our app. Thank you for your providing your valuable feedback in this review. We will certainly pass this information on to our developers. If you wouldn't mind sending us an email ([email protected]) with the details of your experience, along with screenshots of the app errors encountered, it will help us to pin point the user experience opportunities and work to bring any issues like this to a resolution. Please include the following in your email: Phone model Phone version CL App version (is up to date)