CareLinxReviews of carelinx.com

Response from CareLinxNov 27, 2024

Hello Theresa, Thank you for your patience, and I truly apologize for the inconvenience you're experiencing. Upon review of your account, I want to inform you that we have made multiple attempts to reach out to you on 11/7, 11/12, and 11/13. Unfortunately, we were unable to leave a voicemail as there wasn’t an option to do so, so we followed up with text messages instead. Please note that we are fully committed to assisting you, and I will personally ensure that someone from our team reaches out to you again to move forward with setting up the caregiver for your mother. Please expect a call in the next 1-2 business days, and once again, thank you for your understanding.

Response from CareLinxJul 11, 2024

Hello Kathy, thank you for your review. We appreciate the highlighted opportunity for improvement and will continue to strive towards maintaining our return call window goals to improve your experience. We are glad to see that you are actively working with a family on platform and that your invoices have been approved to date. In regards to the clock in/out feature within the app, we will be happy to provide this feedback to our Product team for a closer look at improvement opportunities. In the meantime, please check to see if your app needs an update which can be done within the apple store or google play store (depending on your device). Should you have any other questions or concerns, please call our dedicated team of Caregiver Support specialists who will be glad to assist: 855-231-4728

Response from CareLinxJun 4, 2024

Hello Elizabeth. We appreciate your feedback in this review and the opportunity to address your concerns. We want to provide the most seamless transition from shift creation to clock in-clock-out to invoice submission and training materials possible. Your feedback on the app has been shared with our development team- we are continuing to make improvements and your concerns will be a part of that roadmap. One tip that make help would be deleting and re-downloading the app while checking for any opportunities in the app store/play store to update the app. Several fixes were released with the newest update which may make your app navigation more streamlined. We apologize that communication with our team has been difficult at times. May we suggest calling in to speak with the Care Advisor assigned to the families that you work with for shift creation troubleshooting and/or technical ticket submission? You may call: 844-344-5374 to get connected, if that particular Advisor isn't available, the next available Specialist or Advisor will be glad to assist.

Response from CareLinxMay 3, 2024

Hello Romey, thank you for your valuable review. We sincerely apologize for the experience you've shared with us thus far and we'd be more than happy to help resolve your concerns regarding your prior caregiver's professionalism/availability and gaps in communication. Due to the limited identifiable information provided in this review, we are unable to locate your profile to assist further. Please do give us a call at 844-344-5374 so that our team of dedicated specialists can support you in providing coaching opportunities to your prior caregiver, locating a better caregiver match for your needs and connecting you to a Supervisor should you still require that next step. We look forward to assisting you and to continuing to support you along your caregiving journey.