CareLinxReviews of carelinx.com

4.21,419 reviews
Hospital & Emergency
1350 Old Bayshore Hwy, Burlingame, California

CareLinx

About CareLinx

CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.

CareLinx (carelinx.com) has 1,419 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: carelinx.com
Website: carelinx.com
Category: Hospital & Emergency
Location: Burlingame, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About CareLinx

CareLinx (carelinx.com) has 1,419 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: carelinx.com
Website: carelinx.com
Category: Hospital & Emergency
Location: Burlingame, California
Listed on Five Star Index: 2026

F S.

Jan 21, 2024

A little too much

Honestly I have it 2 stars because it could be better. The carlinx advisors frustrate you with calls and tell you the same exact thing that’s in the description. Then you have to wait for another one to call you who will decide to link you up with the client. After that all the clients think they are getting cleaners and ask you to deep clean their house. We were told to do light house keeping not the entire work of a maid. Also of the clients who use this service are just as confused as us caregivers. I go to a home and all they expect me to do is scrub for 4 hours which is not what I signed up for. Maybe I have been matched with the wrong people but I am still giving CareLinx a chance

Response from CareLinxFeb 2, 2024

Hello Funmi, Thank you for providing your honest feedback in this review. We value your experience and will bring this feedback to our teams. Please note, as a part of the members' enrollment process, our Care Advisors and Enrollment Specialists are trained to provide an explanation of the careplan tasks avaialable to them along with a definition of the light housekeeping that can be done as a preventative measure of care in their home. We do have a document that outlines what is and is not considered light housekeeping that we can send out to members and caregivers to help ensure all parties are on the same page. If this is something that you feel may benefit you and the clients you are currently working with, please contact our team of dedicated specialists who can assist with sending out that document: 844-344-5374. You are correct in that we do not include heavy scrubbing, getting on ladders or any work outside of the home to be considered light housekeeping. It it our hope that this may resolve the disconnect you are currently feeling in regards to the light housekeeping expectations. In regards to the application and interview process; our Recruitment team does start with outreaching caregivers in the surrounding area of the job listing who may be interested in the position. After confirming interest, the assigned Care Advisor for the family will outreach the recommended candidates and look to get the family in touch with the candidate who may fit their needs best. We apologize if this communication feels redundant at times, however, it does help us to filter through the candidates for those who are responsive to our outreaches and ready to start work. If you have any questions about job listings, navigating through the app or anything related to your experience as a caregiver, please feel free to outreach our Caregiver Experience team at: 8552314728