CareLinxReviews of carelinx.com

Response from CareLinxJul 3, 2024

Hi Tinley, thank you for taking time to provide feedback in this review. We are happy to be of assistance along the caregiving journey and if there is anything that we can do to help provide a top notch user experience with our services, please do let us know. You may email us at [email protected] with further details if you so choose. Be well!

Response from CareLinxJul 9, 2024

Hello Monica, thank you for your review. We apologize that you were unable to connect with a member of our team to help support your invoice submission questions. For reference, the best number to contact for assistance with these matters is our dedicated team of Caregiver Support Specialists at: 855-231-4728 and our Payment Operations team for detailed invoice assistance at: 888-680 4107. Upon review of the family's account, there are a fixed amount of hours that can be utlized per month. This family has 8 hours provided by their insurance for payment on caregiving services. The invoice submitted was automatically declined because of an overage of hours (20) within one month's time. We will be glad to have a member of our Support team outreach you to assist with next steps and answer any remaining questions you have regarding the matter. We appreciate the opportunity to support you and look forward to continuing to do so in the future.

Response from CareLinxJul 3, 2024

Hello Ernesto, we are terribly sorry to see that you've had difficulty hiring a new caregiver in your area for assistance with transportation needs. Upon review of your account, we do see that, with our assistance, you've successfully hired two caregivers last year who were able to meet your careplan needs which, of course, included transportation. Based on caregiver preference and availability in your area, we have not been able to successfully find a new match for you as of yet. We will continue to put our best efforts towards locating a reliable and qualified caregiver match for your future transportation needs. We do see that your current Care Advisor called at the beginning of June to work through some plans to provide assistance during the course of your caregiver search. This included offering an 'as needed' ride service as a courtesy, paid by our Company and the option to bring on a friend or family member who may be interested in completing vetting steps to onboard with us as your caregiver. The drawback to a ride service is that they are not always reliable. We apologize that you weren't able to attend your appointment due to your ride being canceled by the driver. We are glad to have since gotten in touch with you over the phone to address your concerns in real time. Please know that, in the future, you may call our toll free number: (844) 636-4579  to reach an available Advisor or Enrollment Specialist who will be happy to assist you in real time as well. We will continue to do our best to find your new caregiver match for transportation to future appointments, we thank you for your patience and understanding.