Nena Wolfe T.
Caregiver is 10+. Communication and follow through 0.
Working with this company has turned into a nightmare. My caregiver, however, is wonderful. I called in May on the referral from my insurance company to secure four days of post-op shoulder surgery non-medical help. I was offered additional days at my cost. I declined. I called later to find out if I had help coming, and received no call back.On May 23rd, the day of surgery, I got a voicemail saying a caregiver had been hired for four days and gave me her name. No one showed up. I called my advisor, but he wasnt available. I spoke with a woman who checked and said no one had been hired. Then, I got a call from the caregiver, asking when she could come. She came on the 29th and was wonderful. she is coming again today. I tried again today to contact my advisor and he was unavailable, so I spoke with another advisor, who answered some questions, but, of course, could only apologize for the problems. I have no issues with her. While I give my caregiver the highest rating, I give communications and follow through a 0 and will not recommend it to anyone seeking non-medical support.
Response from CareLinxJun 11, 2024
Hello Nena, we are terribly sorry to hear about the poor experience you've had regarding communication from your Care Advisor. This is unacceptable and we will certainly address this learning opportunity with the Advisor responsible. Upon review of your account, we do see that your Caregiver was hired on 5/23/24 and we're glad to see that she has since worked two shifts with you. Communication is a top priority for us; if there are still concerns, we can have a team member outreach you in the next 24-48 business hours to help resolve the details of the matter. Otherwise, you may call 844-344-5374 to reach the next available Care Advisor who will be happy to assist on behalf of your assigned advisor if unavailable at the time of your call.