CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx reviews

1,419 approved reviews, newest moderated first

April R.
Aug 3, 2024
Great service !
Great service !
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James
Aug 1, 2024
From the first phone call
From the first phone call, where the option to immediately speak with a person is available, CareLinx moved rapidly determining our needs, providing us with a panel of vetted caregivers to interview, and supporting us through the initial steps. First contact to caregiver identified took one day! We were able to select just the right person for us.
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M M.
Jul 30, 2024
No communication
From reading reviews and talking to others that have used the service I see I’m not the only one that has not been able to get replies or calls answered. I’m already a member. I’ve tried for days to get through. I’ve even heard from the caregivers that they have problems too. It’s too bad because I really need help. Maybe there are other services that you could refer us to if this company can’t handle the business? PS Andrew was great the one time I got to talk with him. And the number you’re giving out in the other reviews takes you back to the same Merry go round.
Response from CareLinxAug 6, 2024
Hello Marjorie, Thank you for your honest feedback in this review. We apologize that you have experienced extended hold times due to peak hours of phone traffic and gaps in communication. Upon review of your account, we do see that you connected with one of our wonderful Care Advisors who was able to help on behalf of Andrew in re-hiring your prior Caregiver and providing a direct phone # for future assistance. Please note that Andrew may be engaged in another call at the time of your future outreach, if this is the case, you may certainly leave a message but the best pathway to same-day assistance would be to call the toll free number associated with your insurance benefit plan: (855) 524-1211 this direct number will connect you to the next available representative who will be happy to assist further. We look forward to continuing to support you throughout your journey with your caregiver. Be well!
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Katherine B.
Jul 30, 2024
Your timesheet process is double after…
Your timesheet process is double after clocking in a person still must fo a time sheet.
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Jayne G.
Jul 26, 2024
The caregiver I got for my aunt is…
The caregiver I got for my aunt is awesome!
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Eileen B.
Jul 23, 2024
Thank you for the great opportunity to…
Thank you for the great opportunity to work for you all I'm looking for another case while my client is in the hospital!!
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Vivian F.
Jul 20, 2024
The phone system is hard to do and…
The phone system is hard to do and questions always don't relate to the client your working for. Customer rep. Some times don't answer and are hard to understand.
Response from CareLinxJul 25, 2024
Hello Vivian, thank you for your feedback in this review. Due to the limited information provided, we cannot respond with a specific resolution to your concern. However, please note that we do have a dedicated team of Caregiver Support Specialists who will be happy to assist further. You can reach this team directly by calling: 855-231-4728
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Lanita Thomas G.
Jul 15, 2024
My experience has been awful
My experience has been awful. I signed my mother up for care (she has Alzheimers and TRS United Health care supplimental insurance) I was assigned a health care advisor who was to call me within 3 days. This was 3 weeks ago. He never called, and never returned my calls when I left messages. I have called and asked for any care advisor, and am left on hold only to leave a message, or be told that no one is available to answer my call. 7/27 I called and someone who took care of my issues. It should not have taken a negative review and countless calls to get something done that is covered by her insurance.
Response from CareLinxJul 16, 2024
Hello Lanita, thank you for your feedback in this review. We are terribly sorry that you have been unable to reach the assigned Care Advisor on your mother's account. We are moving away from assigning one person to manage a large number of family profiles and into a group sharing approach where any one of our dedicated Care Advisors can assist you on the inbound line tied to your mother's insurance: (888) 912-9435 With the limited identifiable information shared in the above review, we are unable to locate your mother's profile to assist further. Please update your review to include what you feel comfortable sharing or call the above toll free number so that we may be able to be of assistance. We look forward to supporting you and your mother
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