Louis Landers J.
Web app (iPhone) does not work well
Web app (iPhone) does not work well. Login and timesheets have been lost. CareLinx owes me hundreds of dollars for lost timesheets from Feb 9, 2024 to July 2024.
Response from CareLinxJul 16, 2024
Hello Louis, thank you for your feedback in this review. We apologize for any confusion you've experienced with timesheet submission timelines. For clarification, unused hours for the current month do not roll over. Upon review of your account, we see that no invoices were submitted for approval this year until July '24 with invoices for shifts completed as far back as February '24. As a courtesy, we 've ensured your invoices were still approved despite the delayed submission. We are glad to see that you are hired to provide care for your wife and that the received invoices show successfully approved. We will continue to help ensure that your timesheet submission follows the proper protocols for approval and timely payment. Please note that acceptance of our phone outreach attempt to assist with preventative next steps would be a helpful tool for your future consideration. For reference, the best contact number for our Caregiver Support team is: 855-231-4728 ; our dedicated Payment Operations team can assist as well: 888-680-4107