Card Claims CenterReviews of cardclaimcenter.com

Overall, I am very happy with the coverage and the whole process and interaction with the customer rep. Some improvements: - The document upload site was a little confusing, as it was not displaying all the documents uploaded. - I had to walk through the rep to find certain information they were looking for. It could help to have a facility to annotate the uploaded doc for what to look for and where to find that info. - The program doesn't cover change of air fares due to trip changes. It might definitely help to have that included.

I've had an incredibly frustrating experience with my lost luggage, enduring a year-long back-and-forth without any reimbursement thus far. I’m canceling my Chase card because of them. Terrible!

My trip was cancelled due to weather, and I submitted all the information they requested, and I was refunded every penny.

Visa / Chase provided claim service when my rental car from Hertz was stolen and returned with damage.

It took a little while to gather all the necessary documents and get everything approved, but this was such a wonderful benefit as part of my Chase card and I was so relieved to be able to be reimbursed for my exorbitant charge on a rental car.

This business is a complete scam and it amazes me that they work with major credit card companies. I'm now over 4 months since I made my claim and they are still shlepping me around with all kinds of nonsense. They try to run around helping you they have all kinds of false reasons they can't reimburse me even though I was clearly told by one of their employees before I spent for my hotel due to my canceled flight that I would get it reimbursed, and even I had all necessary documents and receipts. they are extremely unhelpful. I have caught them in multiple lies, where different employees were giving me totally different stories. it is such a mess their system, This company honestly should be shut down, a complete scam they are running. Worst insurance company ever!

My claim for loss damage waiver insurance applicable to my rental vehicle through my Chase credit card resulted in a full payment of my claim. Yes, it could have been a little quicker and the website where you file documents was a little clunky, but they accepted responsibility per the terms of the agreement and paid every penny. Ultimately, this was a valuable benefit of the card that I didn't know I had an eClaims handled the claim fairly and in a professional and reasonably timely manner. I was impressed.

I filed a claim the first week of August 2023. The last few days of January 2024 my trip cancellation way approved. I submitted 8k worth of documentation. I was stranded in another country when my flight was cancelled while I was in the airport and was not rebooked. I missed my cruise and had a lot of unexpected expenses. I was only reimbursed for my cruise fare under trip cancellation and was told to file other expenses under my trip delay insurance. They got me to close my cancellation claim out and said I was claiming the additional amount under my delay benefit only to find out it’s a max at $500. Yeah it’s a scam. I will be closing this card out after my anniversary and sticking to AMEX. They are such a scam.