capitalonetravel.comReviews of capitalonetravel.com

I booked a trip, used my miles, paid the balance and all was confirmed. Thirty minutes later I received an email that my trip was canceled, as the airline did not confirm the tickets. My miles were returned immediately, but I'm still waiting on my refund to my credit card. This was THREE days ago. I called customer service, or lack thereof, and was told 7-10 business days for a refund! I am unable to book another trip without the refund to my card, so I wait as the price goes up for the trip. This is costing us a great deal of money! Customer service offered $100 travel voucher, which still hasn't shown up, by the way. I explained that this delay of my refund is going to cost us a great deal more than $100! Too bad! In addition, this is an international trip, with several flights booked around this main one. I now have to cancel other flights and rebook them as well. It is definitely not worth having this card, when I can't use the miles that I have earned to travel. That was the entire point of getting this card. And why can't you put my refund back on my car?

I booked a vacation through VBRO on Capital One Travel app. To my surprise it was then booked through another party Room Picks which would have all been fine of the room was clean but I was greatly disappointed and due to all the parties involved NO one is taking responsibility. Here is my review on Bayside Inn Key Largo Very Disappointing Experience The room was dirty with a strong mildew smell, a ripped and stained mattress, and rusted fixtures—clearly neglected and poorly maintained. While the staff was kind, they were unable to provide a clean room. I had booked through a third party, VRBO, which passed the reservation to Room Picks. I was promised a $808 refund for two nights by Room Picks after they spoke with the property owner, but I never received it. I left in good faith and am still disputing the charge. I strongly urge others to be cautious when booking through third-party services.

Capital One, your travel company sucks! The website is horrid, the prices changes constantly even while booking. I pay for seat selection and won’t let me do it on your site and you send me to British Airways and they try and charge more $140 per a segment, and your agents are clueless and waste my time. Tell me why I switched from American Express Delta Reserve to the Venture X. It has been shitty so far.

Canceled paid for reservation two days before arrival and relisted the room on their portal for three time the price.

I wish I had read these reviews before booking. THEY CANNOT HELP YOU WITH ANY ISSUE THEY JUST CONTINUE TO SAY WELL SINCE NOT DIRECT. JUST GO DIRECT PLEASE SAVE YOURSELF. Their employees are very nice while on the phone but they don't HELP or actually work to resolve the issue because they aren't able to so please don't take it out on them its a company issue or a lack of training. I just need to add a connecting flight and they would not or could not help despite flights times being changed multiple times (highlighting the importance of a connecting), despite that meaning the luggage wouldn't forward etc and I understood/willing I would have to pay more but they don't care about making money, they are paid to just say no so stop paying them.

I booked a car from ACE through Capital One Travel, and paid $290.27, but after the rental, ACE charged me additional $60.97, saying ACE only received $229.30 from Capital One. I wasted 10s of hours talking to Capital One Dispute Department, Capital One Customer service and Capital OneTravel, but they kept saying there is no option for them to refund me the difference. What a joke! Any deal between Capital One and ACE has nothing with a customer like us. A thief steals money, then saying there is no option for it to return the money. From this review site, I see this is a common practice of Capital One. If there is any lawyer here, we customers with the similar experience should launch a class action suit against Capital One to stop it from this illegal practice. A quick update: reported this to CFPB ( Consumer Financial Protection Bureau ) on August 4, and got response on August 8 from Capital One "As one-time courtesy, we've decided to permanently credit your account for this portion of the transaction. ... Keep in mind, credits like this may not be available in the future." So fellow consumers, we need to fight against companies like Capital one, and keep agencies like CFPB work for us there. Don't let them do away with agencies like CFPB.

The absolute worst travel portal there is. We have had NOTHING but trouble with them. Booked hotels through them and the hotel would not have our booking so the hotels would charge us a second time. Then Capital one would not get a refund for the double payment. We’ve gotten bogus car rentals. Prices are ALWAYS higher through Capital One Travel and they NEVER price match like they say. Their excuse is always "we're not seeing the price that is coming up for you". All lies and I am done with Capital One Travel and my Venture X card. Should be called "Capital One Travel Hassle".

Absolutely the worst. Just wanted to extend my car rental 1 day. Can't do it online. Have been on the phone over 45 min. Transferred 3 times.hung up on twice...now they are telling me they can't do it!!??? Huh??? I want to extend my car rental 1 day!!? No . Now they are saying I have to create a whole new reservation and maybe pay a penalty..another 20 still on hold Wow.. Never ever ever again