Mark C.
Best interest rates. Application portal needs to be updated
My biggest problem was with the beneficiary page. I wanted my wife as primary and my 4 children as contingent. Your beneficiaries have to add to 100 %. So if my wife is at 100% . Then children are not on policy. So then I tried the joint owners choice and it would allow me to add the children as beneficiaries. Problem solved? Not. Then it only gave me a choice of non-qualified funds, my funds are qualified. After banging my head against the wall out of frustration and spending a couple hours of time, I decided to call customer service. I explained my situation to Clein Lastor. I thought maybe there was a glitch with the app portal because it didn't pull up quailed funds when I tried the joint option. He said he would bring it up at the daily meeting the next day and would get back to me. When he called me back, I asked him about the beneficiary situation. He explained to me once I am approved and the annuity is funded then there was a form on the customer portal where I would be able to place my wife as primary and the kids as contingent beneficiaries. He did a great job in listening to my concerns and getting me an answer. Please put the form on the application portal. I'm still going through app process and waiting for the annuity to get funded. Hopefully this process will be completed in the next 7 to 10 days. I chose Canvas because their interest rates were the highest.
Response from Canvas AnnuityOct 9, 2026
Thank you for sharing your feedback, and I’m sorry the application process caused you so much frustration. I’m glad Clein was able to help, and I’ll pass your kind words along. Here’s why you ran into trouble. We have two application paths: Fast App accepts cash payments only (non-qualified funds, meaning money that has already been taxed). Beneficiaries can be updated once the application is complete. Applicant Portal handles IRA, Roth IRA, and other annuity funds. Joint owners and multiple beneficiaries can be added here during the application. Because your funds are qualified and you wanted to set up contingent beneficiaries up front, the Fast App wasn’t the right fit for what you were trying to do. I’m sorry this wasn’t clearer from the start, and I’ve shared your suggestion with our team. Thank you for choosing Canvas. If you have any questions, please don't hesitate to reach out.


