Jacinta C.
I can be a tough customer but...
To say I am a stickler for one on one USA based customer service might qualify as the understatement of the decade. Having trained all levels of customer service and client relations for a multinational company for 13 years, I fully recognize when I am receiving excellent customer service…or as is so often the case these days... less then acceptable service. Canvas Annuity not only passed the test but aced it -- And in my particular case, due to a major snafu originating at my banking institution causing the double funding of the Future Fund Annuity, serviced by Canvas and issued through Puritan Life -- I feel incredibly blessed to have had Kaylon Garner as my contact in customer service. Every swing Kaylon took at figuring out and fixing a very complicated ordeal, and keeping me abreast and assured every step of the way, was a grand slam home run. I cannot recommend Canvas Annuity strong enough. Nor high enough! And that goes triple for Kaylon Garner. Many thanks Kaylon! From the heart!
Response from Canvas AnnuityMay 12, 2026
Wow — thank you so much for this incredibly thoughtful review! Coming from someone with your background in customer service training, this truly means the world to us. We're so glad that Kaylon was able to turn a stressful and complicated situation into a positive experience. He is exactly the kind of team member we are proud to have representing Canvas Annuity, and we will absolutely make sure he sees your kind words. Thank you for trusting us, and for taking the time to share your experience so generously. We're honored to have earned your recommendation!