Tim
Cannon Armory Lifetime Warranty is for real.
Cannon Armory A64 purchased 02/21/2014. EMP lock started acting up in January 2017. I could NOT get the electronic lock to open. I called Cannon customer support and they work with me to try and get the EMP lock to work. Changed 9V battery to new. Still not working. Customer Support arranged for a locksmith to come out and replace the EMP lock. The new EMP lock was installed but it was very difficult to turn the manual dial. The lock smith exchanged to old lock mechanism for the new lock mechanism and the new keypad. It is now working fine. Thanks. I love this safe. However if you are going to put anything heavy on the two top shelves you will need to add support under the bottom of the top shelves to keep them from sagging. Cannon support is great. Lifetime warranty if for real.



