Cannon SafeReviews of cannonsafe.com

I called for help on the purchase of a cannon safe and was treated great. My problems were resolved quickly and I was treated very well. Thank you for your help

After the lock on my Cannon safe I purchased 7 years ago failed I went through the lengthy process of first purchasing the MRC and then obtaining a replacement lock and keypad. I was assured the replacement would be compatible and easy to switch out. The failed lock and keypad was a Securam and the replacement sent me is a NCR. The lock and keypad came in an umarked brown box and had absolutely no paperwork or install instructions included. The mounting holes in the door and keyhole on the Securam keypad are vertical and the keyholes on the NCR are horizontal. I was told I would have to drill new holes in my safe door to mount the replacement keypad and I would be provided Youtube links on how to install. None of the threaded studs or mounting screws for the lock lined up with the mounting holes inside the door. Am I supposed to drill new holes into the steel of the inside door too???? Basically, the replacement lock and keypad are completely incompatible with the configuration of this safe and I would have thought Cannon would have realized this as all of these components originated from them. When I expressed all of this to Cannon Customer Service I was told I would simply have to buy a new lock from Securam as they (Cannon Safes) don’t carry Securam any longer. At minimum you would think Cannon would have offered to refund the lock they sent me. Could not be more frustrated and disappointed. UPDATE; After posting this review I received telephone calls and emails from Cannon Customer Experience Department. Initially, the rep told me they were sending an adaptor to the mounting plate previously sent along with a "personal safe" for my trouble. Neither ever arrived and when asked about the adaptor plate the conversation went back to how to make the original mounting plate work. The rep was incapable of understanding the mounting plate that was sent was incompatible regardless what configuration it was set to the door. The holes do not line up and they will never will. Ultimately, I informed Cannon I am purchasing a Securam lock and keypad from a local locksmith and I would appreciate a refund for the money I sent them. Cannon replied with the same, tired instructions they sent multiple times already as to how to install what cannot be installed. I am through. Ugh!

Good customer service - she was very helpful - thank you Liz :) I appreciate your help

I purchased a Cannon Gun safe from Tractor Supply a TS5520. I unlocked it and followed the directions to change the combination. I locked ti with the door open and then NOTHING. The directions do not work. It will not unlock with the default combination. Nothing. Customer service refuses to help. I now have a very expensive boat anchor

I called customer services about a gun cabinet that I needed a new lock and keys for, as the original keys had been lost before the cabinet had ever been used. Oliver was very nice and quickly processed my order, making sure that I received an email with the order number before I was of the phone. Great customer service Oliver!!!! Thank You! Don

I bought a safe via Costco. First safe was damaged, refused delivery. Second delivery appeared all good. Issue arose with trying to set my personal code via the keypad. Followed all instructions (numerous times). Contacted Cannon, Informed them that I had followed instructions and laid out my steps. First response was a link to the instructions, which I noted I had been following and laid out. Second response was a reset sequence to follow. No luck. Third round was I was provided all new lock components by Cannon. I replaced all parts, safe works as expected / designed. It took a bit to get here, but Cannon did step-up, got me the solution.

Had a little problem with my save and called customer service for assistance. Was able to talk to an actual live body very quickly. Oliver was top notch in the assistance department! When I explained I was about to leave town he worked extra hard to make arrangements for my problem to be fixed.

I truly appreciate the level of customer service provided to resolve my issue. I highly recommend this company.