Cannon SafeReviews of cannonsafe.com

They DO NOT stand by their lifetime warranty. Plus the safe didn’t even last 10 years before it broke. Do not recommend getting a safe from Cannon.

I have been locked out of my safe for over a month because of a bad electric combo lock. The negative battery cable has pulled loose. I have been working with support but they ask a question then they ghost me for a week and now it is almost two weeks. Don't buy a Cannon and expect service from support. What a joke... Ticket #62330

My safe’s locking mechanism won’t retract and I’m locked out of my safe. I do not have a key, and I was told by your customer service representative that I’m out of luck, needing to call a locksmith to open it, which will require it to be drilled open (which for some reason is not covered under your “lifetime warranty, even though the expense is a direct result of your safe malfunctioning). You claim to not have the key number for this safe on file (even though I have the model and serial number). Other manufacturers maintain records of the appropriate key numbers to each safe model, and reissuing a new set of keys isn’t an issue with them. Your customer service rep, Lucy, was very rude to me, insinuating that this is all my fault because I don’t have the key, and that “I should’ve made sure I had the key handy,” then hanging up on me after ignoring my frustration with this situation. I obviously understand that I should have the key, but I don’t have it. I relied on YOUR safe to function properly, and it failed me. Now I’m out $500 to have a locksmith drill into this safe so I can open it, rendering it damaged permanently. I will never buy another safe manufactured by your company, and I will recommend to all stores that sell your safes to reconsider. I’m thankful that you’re the only company I’ve encountered with this poor level of “customer service.” If you continue to treat your customer’s in this fashion, leaving them dead in the water when they need your assistance, you will cease to be a going concern because other manufacturers that care for their customers will drive you out of the market. From the comments I read online, along with other reviews, I’m not the first customer that has had issues similar to this with your product. Please reconsider changing your processes for assisting your customers, because all your organization does is “shoo” them away when help is needed.

I wish I could put 0 stars for their customer service. The worst ever. Damn near like talking to AT&T. They sent me the wrong parts and will not help me any further. They told me to hire a locksmith to open my safe due to my door mechanism being broken. The locksmith had to drill a hole into the side panel of my safe in order to unlock the door. Toni Rodarte with Cannon told me to “put JB weld on the hole”. I didn’t buy the safe with a hole it nor did it have JB weld on it.

We’ve had nothing but problems the last year with our safe. The first experience with customer service was ok, they sent out a new digital keypad, we installed it and it worked fine the first time. We’ve not been able to open it since that first time. The lock won’t open. They don’t respond via their support ticket, and finally after 5-6 times calling, they said they would send out a new keypad and lock, but we would have to get a company to drill into it to open it. Then I get an email that they don’t carry those parts anymore, they’re discontinued… how flipping convenient. 🤬 So, I have this huge ass safe I’m locked out of and they don’t have replacement parts for. Cannon safes are crap and their warrant and customer service is crap!!

Cannon safes will lock you out , there opening solenoid defaults . When this happens a lock smith has to come and open! It cost almost 2000 dollars to open. Then cannon tells you it not covered after year . They know there’s a problem . If someone buys one know that it’s possible that it will cost you to open it one day with a lock smith . The lock smith that opened mine told me this is common problem with cannon safes .Cannon is supposed to send me part so I can fix my self. I still have not received parts . Not to mention the holes will still be in the door!

Cannon Safe's customer service team does not respond. After waiting weeks for no response on a service tag for a bad keypad, I finally had to lodge a complaint with BBB. It took 3 more weeks after that to get a response that they were sending out a replacement keypad assembly. That took another 5 weeks to receive that, and was not a replacement that would work for the safe. The one that I had was metal, heavy duty, and from their upper-line of executive safes of which I paid for. What was sent to me was an inferior plastic housed keypad that was defective right out of the package. It was shorting out, wouldn't take a new combination program, had red lights that stayed on and flickered, and would not even attach to the bracket on my safe as it has the wrong one. This Company is a mess and they try everything that they can to avoid dealing with their lifetime warranty requests for parts, right down to sending inferior cheapo replacements.

The service rep, Toni Rodarte, was very helpful and extremely patient. I'm so thankful she was kind enough to put up with an old man who can barely operate a computer. If you need assistance and your computer skills are lacking, hope you get someone like Toni as your connection to the service dept.