Cannon SafeReviews of cannonsafe.com

I needed replacement keys. I went to the website, filled out the contact form detailing the issue, got a form email from customersupport at gunvault.com, provided the necessary notarized documentation, and waited. After over a month, including sending two follow-up emails, I'd still heard nothing. So today I just spent another 30 minutes with customer service on their online chat and finally got it worked out.

I am extremely dissatisfied with both the Cannon 64 safe and Cannon’s customer support. Since purchasing the safe, the latch-release mechanism has failed three times. After each of the first two failures, I had to hire a locksmith to break into the safe and repair it. Cannon sent me a replacement release mechanism each time but refused to cover the locksmith and repair costs. Those two failures cost me $350 each—a total of $700 out of pocket. When the same mechanism failed for the third time, I opened the safe myself, removed the contents, and hauled the safe to the scrap yard. I no longer trusted it to secure my valuables while still allowing me access to them. After I posted a review on the Tractor Supply Company website, I received a Cannon Customer Service phone number and case number. I have called three times. The automated system recognizes my case number and confirms that the case remains open, but then disconnects the call before I can speak with anyone. A gun safe must provide security and dependable access. This safe failed repeatedly, and Cannon failed to stand behind its product by covering the costs caused by those failures or providing meaningful customer support. Based on my experience, I cannot recommend Cannon safes.

Alfredo and Toni my contacts Cannon helped guide me on key replacement process and notary requirements! Forms appeared somewhat confusing but they explained and guided me I could complete the process

I purchased a gun Vault safe back in 2014 and have used it for many years. I’ve never needed to use the key and usually change the battery every two years. We moved from Florida and two years ago and I didn’t change the batteries. My safe wouldn’t open! I searched for the key and could not find it. I called customer service and actually got a human being on the phone the first try, which was awesome. As he was walking me through the process for ordering a new key I actually found the key! We own two gun safes and love the product. It has been more than reliable and only because I let the batteries run down, the safe wouldn’t open. It Opened flawlessly with the key however. Customer service was awesome. Product is awesome and I highly recommend gun Vault.

STAY AWAY!!! Worst service I have ever seen from any company I have been associated with. You can't talk to a person. They say they will contact you and they don't. I have a brand new safe that the keypad for the lock will not program. I can't use it!! Don't make the mistake I did. Buy another brand.

Easiest safe to break into in the industry. Spent over $1000 for a safe to secure 44 guns and it only took robber’s around 30 minutes to bust it open and steel $70,000 worth of firearms and they have no warranty to help in that situation at all. They are a joke!!!!

Representative Toni is a true pro. My original question on Monday was regarding batteries for keypad/lock operation which were answered clearly. Today, Tuesday, I was able to confirm that the safe is a Cannon and not a Heritage Fortress. With the model number, Toni was also able to answer further questions I now had, such as the weight and availability of parts. A+ service.

Jesse was professional, thorough & explained process to get a key replacement. Ty!