CannondaleReviews of cannondale.com

Super disappointing. Bought Topstone 4 and bottom bracket was gone in 8 moths, so has the freehub that needed servicing. The whole bike started creaking. Feels cheap. Maybe it's the bottom of the range, but it's still not cheap. Pay a tiny bit more and get a Canyon, that has been a real delight.

Pessima esperienza con Cannondale,circa un anno fa ho acquistato una caad13 come prima mia bici,circa un mese fa al rientro da un mio solito giro da amatore controllando la catena mi accorgo che il telaio appena sopra il deragliatore ant è spezzato su tre lati ,stranito da questa rottura in un posto anomalo e soprattutto consapevole di non aver preso buche di entità tale da spezzare un telaio ricorro alla famigerata "garanzia telaio a vita"..risultato un mese senza bici per poi sentirmi dire che la mia rottura non è coperta da garanzia in quanto risulta affaticamento meccanico ed era mia responsabilità eseguire le manutenzioni(parliamo di telaio spezzato)...bene ora io la bici me la saldo per tamponare e poi ne comprerò un altra di sicuro non Cannondale sarà mia premura sconsigliarla

Min cykel kunne ikke fikses ved den lokale cykelmekaniker, og de sagde at jeg skulle kontakte Cannondale. Cannondale vælger at vente 3 uger med at sende et AUTOSVAR som belejligt nok passede til den kategori som jeg skrev min henvendelsesformular i. Hele mit service forløb af denne cykel har varet længere nok til at garantien nu er udløbet…

Bought into the cannondale hype and got a Topstone 3. BB is soft and low quality, FSA chainset weak, Sora derailleur rubbish changes. Otherwise a solid bike. Change these out and enjoy.

My 3-year-old Cannondale Carbon Synapse experienced a spontaneous frame crack with just regular road riding--no crash. I purchased it new for over $4000 in November 2020 at REI. It had top of the lineDuraAce components. Cannondale agreed to replace the frame under warranty, but replaced it with a 2024 model frame which has a different size bottom bracket and seat post, making my current crank and seatpost unusable. According to REI, my old Holographic crank cost $800-$1000 new, but it cannot be used on the replacement frame. Cannondale says the warranty does not cover incompatible parts when the bike is "obsolete." They consider my three year old bicycle to be obsolete. New similar quality compatable parts cost me $1001. Labor cost covered by REI cost $400. Cannondale offered me a free helmet to compensate me. Don't expect much from Cannondale. On line, I read of similar experiences. I suspect Cannondale just produces low quality frames prone to cracking.

I ordered a Cannondale Moterra Neo ebike in January of 2024. It was delivered a week later to my local dealer with the electric motor inoperable due to not having been configured at the factory. I called Cannondale and opened a help ticket, but never heard back from them. The bicycle was eventually fixed by a Trek dealer because my Cannondale dealer was not Bosch certified and couldn’t get the necessary software. It is sad to see how far this company has fallen after bankruptcy and being sold at least twice. This is the last Cannondale I will buy because it seems that Cannondale thinks it is OK to not do a basic health check on a $7500 ebike. Thirty seconds to glance at a screen is apparently too much time to dedicate to quality control. Also, following up on help tickets is not necessary. Like wise, requiring that your ebike dealers show proof of current Bosch certification is not necessary even though Bosch has a death grip on support software and will only allow mechanics with current certifications to download the support apps.

I bought a brand new Quick CX 3 Cannondale in August and it has been the biggest disappointment in my more than 45 years of biking. They do not seem to properly fix their bikes during production because first the front wheel bearing went loose (that was even dangerous as the bike turned to the left when breaking) and then the pedal bearing went loose (and that is the most annoying thing ever because it makes click twice for every turn - like with a worn off old second hand bike). Unfortunately my bike shop closed down so I cannot even bring it there for repair. Just contacted Cannondale online and registered my bike. Let's see what they respond and if they can help. In any case, not at all what I expect of a new bike that I use every day to go to work...

My Cannondale carbon evo supersix is coming up to ten years old so I thought it was time for a review. But I was a bit shocked when it came to writing this as Cannondale seem to have picked up a lot of negative reviews which for me are supprising. In the ten years I have had my bike it has been just brilliant, I have done about 40k miles on it which maybe not as much as a regular cycler but I have to travel for work a lot so my riding is sporadic. I find it easy to maintain, cable changes, wheels, pretty much everything on it has been very reliable and easy to sort out. Still looks great, quick clean and apart from a few small dings it could have just come out of the box. A pleasure to ride and great to look at.