CannondaleReviews of cannondale.com

I purchased a brand new Cannondale Topstone Carbon 1 Lefty in June directly online from Cannondale who shipped it to a local bike shop (but it was purchased from Cannonade directly). Within less than 2 months the lefty suspension stopped working and the local bike shop could not fix it. Instead of Cannondale sending immediately a replacement suspension (as one would expect for a brand new bike that was almost $8K and is less than 2 months old), Cannondale requested the suspension to be sent to them. It took 6 weeks before receiving the suspension back. Cannondale did sent an email apologizing for this delay, but at the same time they then sent the suspension back by ground shipping, which added another week delay. Cannondale offered a $150 credit for the inconvenience, but never followed up on this despite my enquiring about it. All this is extremely poor customer service resulting in loss of my bike use for a prolonged period of time which could have been avoided if Cannondale just sent the replacement suspension. Shipping then the repaired suspension via ground when already a long delay occurred is completely unacceptable. When an item is brand new, then it must be replaced and should not incur such an unacceptable delay.

Treadwell Neo, dopo 2 anni e 3 mesi la bici smette di accendersi. Sempre tenuta in box, curata maniacalmente, 150 ore di utilizzo in totale. Responso del dealer autorizzato (Cicli Vedovati): batteria (incredibilmente) guasta, la casa non riconosce la garanzia (essendo scaduta da BEN 3 mesi), costo di sostituzione € 750. Scritto a Cannondale a più riprese, non rispondono neanche. Mai più, marchio completamente decaduto, vive sui fasti del passato, qualità delle componenti infima.

J'ai connu la même mésaventure que celle évoquée par Philippe sur le forum. Un défaut de fabrication sur le cadre et, malgré l'un des principaux arguments de vente de la marque à savoir "la garantie à vie", toujours un prétexte pour ne pas prendre en charge la réparation ou le changement de la pièce. J'ajoute que la qualité de fabrication et la fiabilité sont inversement proportionnelles du prix d'achat des vélos. Le rapport qualité/prix est catastrophique. Une marque à éviter absolument. Un vélo qui fait un bruit insupportable pour un prix supérieur à 8 000 €.

Marque à éviter. J'ai eu la malchance d'acheter un vélo haut de gamme (Super Six Evo - 8 000 €) comportant un défaut de fabrication au niveau du cadre (insert de porte-bidon trop large m'obligeant à le fixer avec un adhésif... bref je roule avec un vélo faisant un bruit de casseroles entrechoquées). Refus de la marque de le réparer sous garantie (marque qui ne peut pas être jointe directment, il faut passer par le revendeur). En conclusion, du bas de gamme au prix fort !

I find it hard to write this review because when I found my SystemSix I immediately fell in love! However, my latest and first interaction with Cannondale has left a sour taste in my mouth. The lack of empathy from both Cannondale directly and their local bike shop reps made me feel like I was not a proud owner and customer who spent my hard earn money. I am an avid cyclist who fell in love during Covid and picked up crit and road racing. Within the short time frame I have managed to win multiple crits within the area. On an unfortunate day I damaged my rim during a club ride. I was confident that it would have been taken care of because the brand reputation Cannondale has. To my dismay, no such luck. Apparently my incident fell 2 months outside of their warranty. I have spent high dollars to obtain this beautiful machine but to Cannondale i am a mere "thank you for your money, next customer" Right from the start of this incident, I've experienced an utter lack of support from both Cannondale and their local bike shop representative. The exchange has been ongoing for weeks, during which the representative insisted that damaged wheels weren't eligible for warranty coverage. I had to provide evidence from Cannondale's own website to counter this claim. Interestingly, the representative attempted to dismiss the evidence by stating that the website was European and didn't apply to the US. Dissatisfied with this explanation, I conducted further research, as the representative had no time to show me where on the US site it indicated that wheel damage wasn't covered, unless stemming from a manufacturing defect. I proceeded to share the information regarding the crash replacement warranty available on the US site. Initially conceding that I was correct, the representative then came back to inform me that I had exceeded the 2-year warranty period by just a few months. It's evident that the representative lacked a genuine concern for my situation and possessed inadequate knowledge of Cannondale's policy. As much as I do love my bike. This type of customer service has only led me to take my money and my influence of my fellow club riders elsewhere. So much I rather spend X amount of money on a brand new bike elsewhere rather than replace my cannondale wheel. That’s how much I am disappointed and dissatisfied. Furthermore I have applied electric tape across the branding of my system six as I refuse to continue winning races with a brand that clearly does not have my best interest at heart.

Ich würde am liebsten gar kein Stern geben. Ich habe eine fully e bike von cannondale gekauft und von Anfang an nur Probleme. Liquid-life.de hat ein perfekt zusammen gebautes Fahrrad versprochen, ja Piste Kuchen. Musste hier in der Werkstatt meines vertrauen neu aufgebaut werden. Der Rahmen ist so schlecht lackiert, das nach 100 km der Lack ab geblättert ist. Und sie wollten das Fahrrad nicht zurück nehmen, fast 5 Monate hat es gedauert, ich musste aber erst mit meiner Rechtsschutz drohen. Jetzt haben sie es vor zwei Wochen das Fahrrad abgeholt aber ich habe mein Geld noch immer nicht wieder, der Zwischenhändler liquid-life.de sagt, das sie die Telefon Leitung angeblich abgestellt haben und keiner mehr ran und auch sich nicht zurück meldet. Ich bin so sauer, wie kann man so mit einen Kunden umgehen. Nie wieder cannondale!!!!!!!!! 6000 Euro hat das Fahrrad übrigens gekostet und die spielen mit einen, unglaublich ist das. Ich bin gespannt wie lang das jetzt noch dauern wird bis ich meine 6000 Euro wieder habe.

Bought from evans in November 2022 free hub has gone now bottom bracket bearings are creaking, bike is under warranty but yet they won’t fix it cause it’s wear and tear, poor customer service, can’t even contact cannondale direct about the warranty, like the bike but very unreliable and you get fobbed off by everyone, I have older bikes that are still running on the original bearings 4 plus years later

Bought a Cannondale Topstone 1 to commute to work, using a mixture of roads, towpaths and walkways. I average 90 miles a week on it and have done 2500 miles since September 2022. I have had nothing but problems with it. So far, a new bottom bracket, new Free Wheel Hub and wheel bearings. I really look after it, but it spends more time being repaired than I use it and have it well maintained by my local fantastic bike shop. An upgraded Hub was put on, 200 miles later, it is playing up again!! There are also constant creaks and clonks which drive me mad. For £2200, it really is unreliable and not worth the money. I should have learnt my lesson after having similar issues with a Synapse some years ago