CannondaleReviews of cannondale.com

À fuir. J’ai acheté un Cannondale topstone 2 (Gravel) en 2021 et un des inserts à l’arrière du cadre s’est dessoudé. Impossible de continuer le bikepacking car impossible de fixer un porte bagages… d’autant plus qu’il est dangereux de rouler avec un vélo dont le cadre est abîmé ! Le vélo avait trois ans et Cannondale m’a proposé un « geste commercial » : 20 % de réduction sur l’achat d’un nouveau cadre Cannondale. Plus jamais cette marque ! Par ailleurs, j’ai rencontré d’autres problèmes avec mon vélo Cannondale et principalement avec les roues WTB qui se sont cassées à plusieurs reprises (les têtes de rayon se fissuraient). Marque à fuir. Aucun moyen de les contacter à moins de passer par le revendeur. Ce n’est pas pour rien que la plupart des vendeurs de vélos ne travaillent plus avec cette marque !

I bought a £5000 Tesoro Neo X from my local bike store in August 2023 which made creaking noises almost from day one.....like cycling with a very noisy comedy mouse. Eventually this gave way to a horrible grauching metal sound. My store finally got Cannondale to admit it was the frame but after months of waiting and calling I am still without my bike or a new frame. Appalling customer service and by far the worst bike I've owned. Upsetting for both myself and the bike store.

Cannondale c'est trop nul, j'ai acheter un dave en étant revendeur et un an après on me signale un rappel de cadre à faire mais 2 mois après on me sort qu'ils ont pas de cadre puis ensuite il y a un rappel peinture sur des peintures même pas encore commercialisée, c'est décevant de la part de cette marque et en plus je sais même pas si ça sera le gris mat que j'avais d'origine, aller chez Commencal ou Rocky Mountain pour leurs dirt et autres vélos

CANNONDALE Topstone Carbon Rival AXS 2023 After 10 months with no problems the rear derailleur broke off frame due to chain seizing for no apparent reason (no crash, and I didn't hit anything). Bike was assembled by a professional bike shop and was within 1 year warranty but Cannondale did not reply to me after I contacted them twice over 3 weeks. My local dealer contacted them and Cannondale will not cover the repair as part of the warranty. Is this how anyone would want to be treated after spending > 3000 euro?

Jeg har en cannondale habit 3 carbon og den køre perfekt til sidste detalje jeg har haft den i 4 år og der har ikke været en ting galt med den kan klart anbefale

Premetto che è la prima Cannondale che volevo comprare e che sono 20 anni che acquisto biciclette…il 10 aprile ordino attraverso il negoziante una topstone della mia taglia e adatta alle mie esigenze che era segnalata disponibile dal 14 aprile poi 6-10 giorni lavorativi per la consegna…dopo un mese nulla ho chiamato e il negoziante mi dice che la bici sul suo data base è in consegna…arriviamo al 28 maggio e su mie insistenti chiamate il responsabile Cannondale ammette che la bicicletta non è disponibile e non si sa quando sarà disponibile nuovamente..per scusarsi mi propone uno sconto del 20 % sul pronta consegna..con il negoziante controlliamo cosa c’è in pronta consegna…risultato l’unica bicicletta disponibile è la top di gamma in una colorazione discutibile per la quale dopo l’attesa avrei dovuto sborsare altri 1200 euro compreso di sconto…ovviamente sui loro siti questo problema di assenza di pezzi non viene segnalata…al limite della truffa

Er ejer af en Dave som der er recall på pga fejl i svejsning. Fik besked af cannondale at jeg skulle indlevere cyklen ved nærmeste forhandler for at få skiftet stellet omkostningsfrit. Får besked af forhandler at cannondale ikke kan levere stel før September og at de ikke må udlevere min cykel før der er et nyt stel. Kort sagt så er min cykel tilbageholdt/stjålet af forhandleren. Står nu og har betalt 2 kommende ferier hvor de er bestilt til at skal bruge min cykel. Det er den værste service til dato. Har prøvet at kontakte cannondale på alle måder uden at jeg har fået svar!? Dette ender med en politianmeldelse

I own a Cannondale CAADX that is subject to the fork recall. I've been trying on and off to get the fork replaced. I am happy to simply receive a fork and fit it myself as I'm comfortable working on bikes. However, at every turn this process has been made completely impossible. I tried dealing Cannondale via twitter and I was told to message my local dealer. I've honestly emailed and called this shop 5-10 times since covid and I'm always told they'll get back to me. I usually try to be understanding in these situations but honestly I'd go so far as to say this shop is utterly useless. I'd never buy another Cannondale and now I'm left with a bike I can only sell in good conscience by disclosing that their fork might fail, worst case scenario causing death (as in the case of the reason for the original recall).