Cannondale started in a loft above a pickle factory in 1971 in Connecticut USA making bicycle luggage and a trailer to haul kids called 'the bugger'. We were one of the pioneers of high performance bicycles by using oversized aluminium tubing which gave a lighter, stiffer ride and also a technological pioneer with products including the Lefty single sided suspension system in 1999, still fitted to bikes today.
Cannondale (cannondale.com) has 146 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
cannondale.com
Website
cannondale.com
Category
Manufacturing
Location
Wilton, Connecticut
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Jeg er 68 år og købte ( i efteråret 2024 ) en el-cykel til 21.000 i Vejle. Jeg har cyklet på den i cirka 1 måned resten af tiden står den på værksted eller bare står stille hjemme. DEN VIRKER IKKE ,,!!! Går ud i displayet, el " sætter ud " og så hakker den over i gear ,,! KATASTROFE !!! Jeg er dyb ulykkelig ,,,,, har jeg smidt så mange penge lige ud af vinduet !!!!!
HA
Hervé A.
J'ai acheté un TESORO NEO X 1 STH MD…
J'ai acheté un TESORO NEO X 1 STH MD GRY29 en septembre 2023 pour un montant de 5055.40 euros.
Depuis en 900 kms, j'ai percé au moins 10 fois. Il est monté sur des pneus de m...e de mauvaise qualité. Les pneus ont des crampons mais trop fins.
Je souhaiterai que vous fassiez un effort sur vos prochains modèles afin que personne n'est ce soucis.
SM
Stefano M.
Moterra XL e-bike
Moterra XL e-bike
Sono riusciti a progettare l'attacco del carica batteria con 2 asole di 1mm che si rompono ogni volta che stacchi il carica batterie.
Scarsissimi.
Da lasciare perdere
DM
Dmitrii
Lost $5000 and got metal scarp Cannondale Motera Neo 5
Almost two years ago, I bought a brand new Cannondale Moterra Neo 5 for around $5000 from an official dealer in Indonesia — and it's hands down the worst bike purchase of my life.
About a month in, the Shimano battery died, and the bike wouldn't turn on. They replaced it under warranty, but it took a whole month. A couple of months later, the bike had another charging issue due to faulty contacts — another two weeks in the shop. Then the motor broke down. They replaced it under warranty too, but this time it took five months. While waiting for that repair, the power button stopped working — now they're saying I have to wait another 45 days for that fix.
So in two years of owning this bike, it's spent over six months in repairs — and it'll probably stay there even after the warranty expires, which honestly feels like a strategy to avoid further claims about the bike's awful quality. On top of that, none of the replacements come with any paperwork, so I can't even be sure they're installing new parts.
I tried reaching out to Cannondale's official distributor in Indonesia, but they're just straight up ignoring my messages. Maybe someone here actually reads customer complaints?
Before this, I had a cheap Chinese e-bike that ran flawlessly for two years without a single issue. Cannondale charges premium prices for terrible quality and zero service. Now I'm preparing to t
JE
John E.
Spent more on repairs than the bikes worth.
I spent 900.00 on a bike that I now have 1000.00 in repairs on. Three years old, I have replaced six derailer hangers, three derailers, a dozen spokes, three tubes, and a rear gear sprocket, and I am about to replace the shift cables that are starting to fray. The parts on the bike are cheap and not well "fit" together. I ride the bike six months a year doing unchallenging rides. The dealer was only sympathetic up to the point. I had him work on the bike six hours before I finally got the chain to stay on.
CP
Christian P.
Bonjour vélo acheté en 2016
Bonjour vélo acheté en 2016
Fuite de la fourche résultat impossible de retrouver les joints ! Impossible également de retrouver une fourche de remplacement Cannondal LS2
Je ne ferai pas de pub pour une marque qui n'a aucun suivi.
RA
Ralf
Sliding of saddle post
I have several high end Cannondale bicycles including EVO road bike, Lefty MTB and slice TT bike. I give three stars as the price - performance of the frame/bike is very good.
I tend to agree with other reviewers that they seem to care zero if problems occur. With my TT-bike the saddle post was from the start sliding down after ~30km riding making the bike useless. I tried various things like carbon paste, slightly tighter fixing than the recommended 4 Nm and so on. There was some success with these and especially with the advice from the dealer to push the saddle forward/backward hard and tighten again.
Asking Cannondale if this problem is unique I never received an answer and I would even have considered to buy a new saddle post if that would fix the problem permanently. Asking them directly or over the dealer they seem not to give any answer. Very disappointing that they do not care and share even simple info.
FD
Francisco De O.
Pas de support après vente si votre…
Pas de support après vente si votre revendeur se defause achetez autre chose