CannondaleReviews of cannondale.com

Vor einem Jahr habe ich mir ein Cannondale Topstone Topstone 2 gekauft. Ich bin mit dem Fahrrad eigentlich sehr zufrieden. Nach 9 Monaten ist jedoch der Freilauf defekt gewesen, ein Termin in einer Werkstatt stand an. Reparaturkosten von ca. 160 Euro bei einem so neuem und auch nicht günstigen Fahrrad. Soweit so gut. Zwecks Abrechnung habe ich dann Cannondale kontaktiert und trotz unzähliger Nachfragen nicht mal eine kleine Reaktion erhalten. Dann bin ich den Weg über meinen Online Händler gegangen , dass der doch bitte den Hersteller kontaktiert. Auch da, seit Wochen keine Reaktion von Cannondale. Für mich kommt die Firma Cannondale daher wohl nicht mehr in Frage. Trotz dem guten Fahrrad (abgesehen von dem defekten Freilauf), bin ich enttäuscht. Es scheint nicht im Interesse des Herstellers zu sein, auf Kundenanfragen zu reagieren. Schade, das nicht mal Händler eine Reaktion bekommen. Was wäre wohl, wenn es ein Problem wäre, bei dem man wirklich auf den Hersteller angewiesen ist. Dann ist man wahrscheinlich aufgeschmissen. Nachtrag: Die Reaktion hier auf der Site von Cannondale kann ich so nicht teilen. Zudem erklärt es ja nicht, wieso sich von Cannondale weder an den Händler noch an mich als Kunden wendet. Auch hier hätte man die Möglichkeit gehabt etwas zu lösen, für mich klingt das alles nach Verantwortung hin und her schieben. Der nachtragende bin ich als Kunde. Kein Cannondale mehr für mich, schade. Interessant ist auch, dass hier recht schnell reagiert wurde, auf meine email seit Monaten nicht. Es deckt sich ja auch mit den anderen schlechten Bewertungen hier.

After some initial teething problems with a gravel bike, Cannondale reached out to rectify the issue and were incredibly helpful. The Topstone 1 I bought is a solid winter training bike

I purchased the Cannondale Topstone Alloy Topstone 3 Ac85345 in March 2022. Really pleased with the bike.... until the punctures. The quality of the tyres is so poor relative to the rest of the bike and this has resulted in more punctures in 9 months of riding than I had in 8 years of the road bike I had been using previously. I switched to gravel to give me the option for both road and off road and it appears it cannot do either effectively because of the tyres that are on the bike. I thought it was the terrain or time of year but after reading the reviews on a cycling website link it was clear that the product was not up to the standard of the rest of the bike. After contacting Cannondale they told me to get in contact with the store and that was it. No apology for the situation. The store managed to work with tyre manufacturer and get replacements. The shop suggested I go tubeless. I agreed. When the mechanic tried to put them on this morning he said the wheel set wasn't set up for tubeless. I've bought a bike that isn't fit for purpose essentially. Love the bike but will never buy cannondale again based on the customer experience and how little attention paid to the aspects of the bike that aren't theirs.

Acquistata una cannondale gravel Topstone 4. Usata 7-8 volte (al 90% su strada), mi accorgo da subito che una maera d'aria perde aria. Non era bucata, solo di infima qualità. (parole del ciclista che l'ha sostituita). Poi portata due volte dal meccanico. Cambio poco preciso (Microshift di bassissima qualità). Sostituito deragliatore posteriore per poter cambiare in modo accettabile. Ora la corona più piccola, insieme alla catena, da sostituire anch'essi! Quando spingo sui pedali col rapporto corto saltano. In sostanza: 1500€ buttati. Mai più. Da evitare

Worst cycle purchase I ever made. I bought a Cannondale Supersix Neo3 and the rear hub failed after one month. I then discovered you cannot contact cannondale but have to go through Evans cycles. It took 4 weeks to get the issue resolved. Two months later an electrical fault occurred. Four local Evans shops refused to look at it because they didn’t have the ‘software’ or ‘we don’t do those repairs’. I then had to travel 120 mile round trip twice to an Evans that would look at it. Four weeks later I finally got my bike back. A week later a spoke snapped due to the rear replacement hub being tensioned incorrectly. Three of the four local Evans stated they can’t provide a spoke and the fourth stated they could but I would need to bring in the entire bike. They then said it would be quicker for me to source my own spoke from a specialist and they would fit it!!! Absolutely pathetic customer service and a waste of £3500 for an unreliable cycle. Will never purchase another cannondale again.

I purchased a Cannondale from Evans Cycles (UK) on 22 July 2022. After the bike arrived on 11th Aug 2022 I completed the form to receive a free MIPS helmet (Cannondale Topstone Helmet Promotion) but to date have still not received the helmet. There is no means of contacting Cannondale other than by DM on Facebook and they don't bother responding to that. Eventually Cannondale responded to this review in November stating "please contact emily@cannondale to resolve". I tried .com & .co.uk, neither of which worked so cannondale just trying to look as though they care for PR purposes when, in fact, they dont.

Probably the worst experience you can have from a “reputable” company, complete lack of any customer service. My bike had a safety recall with a possibility for a serious injury and Cannondale failed to resolve it. Absolute nightmare to deal with. Would not buy another one or recommend anyone to get one, if you value your health and time buy a bike from any other brand, Cannondale does not stand by their products or care about their users. 2012 Bad Boy 1 The bicycle’s fork axle can crack, posing a fall hazard. Consumers should immediately stop using the recalled bicycles and take them to the nearest authorized Cannondale dealer for a free repair. Cannondale dealers will replace the fork free of charge. bike was in the shop for the past 5 MONTHS!!! apparently awaiting resolution from CANNONDALE Still haven’t heard back, so is there a solution? I appreciate you looking into this for me and providing me with updates. The retailer I took my bike to for service advised me that they haven’t received any parts from Cannondale nor were provided an ETA to when the parts will be provided/available to them to perform the swap/replacement. Do you have any info regarding this timelines, or can provide me with a contact information for someone locally from Cannondale who I can discus this with? Alternatively can you make arrangements to send these parts to me directly? It seems like I am dealing with “he said she said” situation here and the constant “blame game” between the retailer and Cannondale is not getting my situation resolved. The fact that my only point of contact with Cannondale that garnered any sort of results came from this website further solidifies my dissatisfaction in dealing with Cannondale especially related to a safety recall issue. Thank you.

Initially I had problem with a rusty chain, but Cannondale responded within hours and helped me understand the problem better.