Nigel R.
Free Helmet Tale: Issue and Rectification
I purchased a Cannondale from Evans Cycles (UK) on 22 July 2022. After the bike arrived on 11th Aug 2022 I completed the form to receive a free MIPS helmet (Cannondale Topstone Helmet Promotion) but to date have still not received the helmet. There is no means of contacting Cannondale other than by DM on Facebook and they don't bother responding to that. Update 201222: Cannondale has now furnished me with a helmet and it transpires thar the failure was with Royal Mail. My faith in Cannondale is restored....unlike the Royal Mail 😉
Response from CannondaleNov 29, 2022
Hi Nigel, apologies for the delayed reply but thank you for buying a Cannondale from Evans and we're sorry to hear you have not received your helmet. Our records indicate that we sent a helmet to you on 23rd September but we appreciate it may not have arrived. if we can check your address is correct we can send another. Best regards Emily@cannondale Hi Nigel, just chasing this up? I haven't heard from you, let me know, thanks. UPDATE: Email received Nigel and new helmet has been despatched via Fedex today (20/12/22).


