CannondaleReviews of cannondale.com

I had a problem with a repeatedly failing freehub on my Topstone, which I think was due to a seal being missing from the axle when the bike was assembled. It was initially very hard to get in touch with anyone from Cannondale (hence 4 and not 5 stars), but once I did (using the email on this page) they responded instantly and sent me a replacement freehub + seal, free of charge. This is two years (and two freehubs) since I bought the bike, so they could have washed their hands of it.. No quibble and no issues, just a goodwill "to keep you rolling".

My husband and I purchased bikes and some accessories from Cannondale at the beginning of May. We have gone on numerous bike rides already and LOVE our bikes (we both have cx 5 bikes). However, we decided against keeping the accessories we bought and learned very quickly how awful customer service is for Cannondale. We have contacted customer service 5-6 times, spoken to 2 representatives, and still had to leave 4 voicemails and have NOT heard back yet. It is ridiculous that there seems to only be one person that can complete returns and that it is so difficult to get a hold of them. DO NOT buy anything from Cannondale unless you are 110% positive you will love the item and will keep it. From my experience, you will likely not be able to return anything.

Bicicletta cannondale elettrica ma va malissimo bisogna sforzare molto mai più ciofeche del genere

Acheté en 12/2020, la fourche du vélo (Suntour) de ce Cannondale SL4 est déja morte après une dizaine de sorties sans terrain compliqué - comme changer la cartouche de gaz est trop cher en main d'oeuvre, il faut changer toute la fourche soit 280 Eur pour un vélo à 1000 Eur - La garantie ne joues plus après 2 ans et ils ne veulent même pas regarder s'il y avait un défaut - Fuyez Cannondale et surtout Suntour

I used to own a CAAD 10. I had a bad crash where I flipped over a car bonnet and almost lost a finger. Can I blame the bike for this? Not really. The CAAD 10 is not a great bike with poor handling and a jerky jarring feel. You're likely to lose control of it and crash. It's just an opinion, this bike isn't safe.

Purchased a Cannondale Quick 3 based on sale price and specs on the corporate site. When I came home from the local dealer where I purchased it, realized the complete drive system was cheaper microshit components vs the Shimano spec on the Cannondale website. Contacted Cannondale Canada, who basically said read the fine print, we can deliver you any garbage we like. Pointed out it was fraud to advertise a bike based on specs you knowingly know is misrepresentative (the bikes had been shipped to dealers with the cheaper components when Cannondale put the sale on). They didn’t care. Luckily the dealer was aghast at the situation and replaced the drive system with the proper spec on their own dime. Cannondale and their parent company Pon Holdings should be ashamed of their behaviour. They are still falsely advertising their product on their website. I will never purchase another Cannondale product (own a High end Cannondale road bicycle as well), and will highlight their behaviour to other cycling colleagues who show an interest in their product. If the volumes were higher, this situation would make a great class action lawsuit.

On April 7, 2023 I bought a bike on the official Cannondale website and when I went to pick up the bike at the store that I chose to assemble it, the bike was full of problems, as the wheels came with factory defects. I have already sent 7 emails to Cannondale and so far I have no response or solution to the problem. shameful for the brand.

Vreselijke ervaring met wat VROEGER mijn lievelings merk was. De service is ver te zoeken bij Cannondale. De kwaliteit van de fiets is achteruitgegaan maar de service is geheel verdampt! Mijn fiets van meer dan 5000 Euro heeft al 3 keer nieuwe ketting tandwielen gekregen en trapt nog steeds door. Hierdoor meerdere ongelukken gehad. Na uitvoerig overleg komt mijn fiets na weken weer terug en hebben ze weer geen stap gezet na een definitieve oplossing. Ze nemen de moeite nog niet om mij telefonisch gerust te stellen en leggen alles bij de dealer.