CannondaleReviews of cannondale.com

Funny thing is all of this could have been avoided if they just communicated what was going on and followed through. All people want to know is what’s going on with the service they paid for. It is the absolute basics of customer service. Ordered a bike on the 12th of June. ($1500.00) I chose a certified dealer that was the closest physically from my home. Was going to ride bike home. Expected delivery week after order. Fell on a holiday. UPS says they will deliver the next day. I check it gets scanned but no delivery. UPS website specifically states “package is on its way”. I check everyday for a week. The website never changes”on its way” but the package is never scanned again. I call UPS. They say if it has not been scanned in a day it is lost. (40 lb box the size of a small coffin.) ok why did the website say it was on the way????? I have to make a claim on June 28th. I did not loose the bike but I got to do the leg work. SMH I make the claim. Within 28 min they claim it is lost. (Meaning they never looked for it. Expected lost, damage, or theft.) I wait a week nothing from anyone. Call UPS. They say call Cannondale. I do that. They are clueless but very willing to help. I give the info they inform me they will call me back. I wait another week…no call. I call again another person that knows nothing we do the dance again. They say they will call me back…no call. I write a bad but accurate review of the bike I never got. I get a call the day saying a bike is being shipped. ANOTHER week later I have no info about a shipment or refund. I call AGAIN. I get put on hold for awhile then told the manager wants to deal with me and is in a meeting will call me. Ok…(Why this needs a manager…I don’t know???) The manager calls when I am busy and I can’t take the call. Ask me to call back and says will get back to me later in the day. I call back leave a message and NEVER got a call back. My entire experience has made me think this is the most incompetent customer service department I have ever had the displeasure of dealing with. I have a bad taste in my mouth when it comes to Cannondale and it has nothing to do with the actual product. Never got to talk to the customer service manager. Felt like he was avoiding me. Never in his office always in a meeting only his lackeys call me now. I canceled the bike order. We shall see if I get my money back. After 6weeks of dealing with this…I realized I do not want to enter in a relationship with this company. So many red flags I thought it was a Trump rally. Sadly…I really liked their bikes.

Faulty battery software on Topstone model even after attempt to update software.

My husband bought an expensive bike from this company last October, within 2 months it had developed problems, these were rectified by the dealership it was bought through although not covered under the warranty. Within weeks yet more problems, another very lengthy round trip for parts to be replaced. It transpires that mechanisms had never been lubricated at manufacture causing parts to malfunction . Despite repeated attempts to have answers from the company over a period of months he is no further forward, each e-mail sent generates a different complaint number asking that he respond, we can’t seem to have any answers to the initial complaint; he has also asked that they telephone him but there has been no response from Cannondale. As a last resort a dealership has contacted them asking that they telephone to discuss the issues raised but again nothing. Unless you have access to a medium there is no way of contacting them and in short I don’t think this company really cares, any level of customer service is not high on their agenda.

cannondale is crap they have all their crap.... i mean parts made in china what do you expect... poor customer service...i really am surprised they're still in business. Used to be a good brand when they were made in AMERICA

Jeg har en Cannondale trail 3 mtb fra 2018, forstår slet ikke de dårlige anmeldelser. Jeg har prøvet en del cykler gennem de sidste mange år og det her spiller bare. Det er virkelig en lækker velkørende cykel, som aldrig svigter hverken i skoven eller på vejene. Kan kun varmt anbefale cannondale mtb cykler.

Mein erstes und letztes Rad von Cannondale. Diese Firma hat sich selbst wiederholt sowas von disqualifiziert je wieder Tausende von Euros für ein Rad von mir zu bekommen. Unterirdischer Service. Keine direkte Kontaktmöglichkeiten. Seit 8 Wochen wartet mein Händler auf ein Kabel um ein Update auf mein E-Bike zu spielen. Angeblich ein Fehler im Computersystem. Dann finde ich auf der Webseite statt einer Kontakt-E-Mail-Adresse einen Rückruf für mein Rad wegen eines Konstruktionsfehlers des Frontgepäckträgers. Soetwas findet man also durch Zufall, dass das Rad nicht mehr betrieben werden soll. Das Fahrrad wurde online in München gekauft und mein Händler in Norddeutschland bekommt die Teile zur Änderung von Cannondale aber nicht, weil dies über den Händler in München abgewickelt werden muss. Viel umständlicher geht es nicht. Man stelle sich das bei Mercedes oder BMW vor. Was für eine Servicewüste. Wer hohe Preise verlangt, muss entsprechenden Service bieten. Ich kann diesen Hersteller absolut nicht empfehlen und werde als nächstes Rad ein Schindelhauer kaufen. Da bekommt man sogar guten Service geboten.

Claiming warranty turned out to be a costly and disappointing arrangement. My in-pristine-condition anodized CAAD10 frame suddenly broke after 3 years and just 18000 km of riding. Cannondale acknowledged that this was not okay and could only offer an anodized CAAD12 frame. I had to, however, purchase a new crankset since my CAAD10 crankset did not fit the new frame. Add the administration and shipping fee, and I paid half a new CAAD12 to make use of the warranty. All together not a bad deal for Cannondale in my opinion, but I was happy to be on the road again. This all would not have been a problem if the new anodized CAAD12 frame was of good quality. Unfortunately, the new frame has anodizing defects. The oxide layer is in certain areas too thin and after one month the color began to wash off. I presume that these types of defects also fall under warranty. After several attempts to settle this with a Cannondale dealer and Cannondale (Dorel Sports) directly (Ms Casey Colledge and a so-called tech expert), they chose to ignore my report on the matter. They told the dealer that I had scratched the frame and this does not fall under warranty. (Cannondale only replies to dealers). From photos and videos it is clearly visible that this has nothing to do with scratching. I am very disappointed in Cannondale and Dorel. They hide behind their dealers and are unavailable to people, also those, like myself, that live in countries without a Cannondale dealer. On the other hand, they have no problem selling to people in countries without a Cannondale dealer. Maybe I am just unlucky with two poor frames, but based on my experience I can only draw one conclusion about the quality of Cannondale and its customer support. I'm sad to realize that I have lost confidence in the brand. This is why I give them the minimum of one star, because zero is not possible...

Meine Erfahrung: Cannondale Synapse 08/2020, ca. 5000€, nach ca. 2000km verrostete Kugellager in HollowGram LRS. Händler verweigerte kostenlose Reparatur, selbst Cannondale ist auf keinem Wege zu erreichen. Bei meiner Frau (Cannondale SuperSix EVO Neo 2 Sage Gray 10/2020, E-Bike ca. 4000€) fiel die Mahle X35 Steuerung aus. Händler verweigern voll die Reparatur (keine Fachleute vorhanden) oder stellen auf lange Warteliste. Katastrophal!