CanassistanceReviews of canassistance.com

Unfortunately I find it difficult to give this company even one full STAR. The company name, in reality, should read "Can't Assist". Due to a cancer diagnosis, our planned family holiday had to be cancelled. Having provided completed medical forms from the physician, the next 4 months were a protracted battle of phone calls, documents being continually emailed to them, unbelievable long waits on the phone, being told documents were not complete or not received (even when we received confirmation from them that the material was received. ) It was a constant battle to speak with someone, no one seemed to know what should have already been evident in the file. I am extremely disappointed that the extra money we pay to OTIP for health and travel insurance does in fact cause a nightmare if you have to cancel a trip. If you have an extra 2 - 3 hours every day to contact Can't Assist for a number of months, go for it. Otherwise, run away as quickly as you can!

Company does not provide services and then charges customer for their failure! I suffered a traumatic incident abroad resulting in a 3 week stay in hospital including multiple surgeries. Luckily my medical care was covered by the national healthcare (New Zealand). However I requested CanAssistance support with upgrading my flight home and moving my (luggage as recommended by the hospital). In 18 days CanAssistance were unable to process my claim and provide support. I ended up taking my flight without additional support (uncomfortable and not ideal for recovery). I was disappointed with CanAssistance poor service, but imagine my dismay when I noticed they billed my healthcare benefits over $1600! This is FRAUD. Not only did they not provide assistance during one of the worst times of my life but they actually charged for it. I’m thankful I didn’t need CanAssistance to cover my healthcare costs because it’s clear they are not a trustworthy or reliable company.

I am a physician who assisted in the care of a foreign student who provided us with the can assistance information to submit a claim which I did. I received a noreply email with confirmation number that my claim was received. This was on March 6, 2024. I have tried to call the toll free number but kept getting the prompt that they are experiencing a large number of calls and to hold in order to keep my priority. At one time, I held for 1 hour and 15 minutes and never been able to get through to a customer service member. I decided to forget about getting paid and consider a pro bono service for that student,

J'ai fait une réclamation pour le bris d'une valise lors d'un voyage. Réponse: vu que la compagnie n'a pas été avisé, ils ne veulent pas payer car la compagnie ne paie pas mais n'aurait quand même pas payer vu que la compagnie aurait payé. En résumé: si la compagnie paie, ils ne paieront pas et si la compagnie refuse, ils ne paieront pas vu le refus.

Do not , I repeat, do not waste your precious time and money enrolling with can assistance thru Blue Cross. All the reviews I’ve read I couldn’t agree with more. You simply cannot get ahold of a human voice, they keep asking for further information and they don’t accept anything but scanned copies (they simply assume you have these capabilities). They have made my trip cancellation experience extremely stressful. Don’t put yourself thru this.i agree with other reviewers about how they make it so impossible that all you want to do is give up and withdraw your claim. What a scam.

I have been waiting for resolution of my claim for medical care in Mexico since the beginning of March. They keep requesting more medical information despite sending all reports and invoices. I paid over $5000 for emergency surgery and thus far have received $340. Very very poor service and communication.

Take five days to repatriate a person from Mexico to Quebec by Air Medic plane... Being lied to, being given answers and subsequently contradicting these answers, changing itinerary four times in the last 24 hours. Knowing that our mother must have a tumor removed as quickly as possible because her life depends on it is unacceptable. The most ridiculous thing is that we were the ones who had to find a surgeon and a hospital available to receive her, otherwise we wouldn't even dare imagine the extra time it would have taken. Let's hope they don't have a death on their conscience and a bonus prosecution ;-)

Not reimbursed for emergency room visit in Portugal despite official hospital receipt... because it was not a "detailed" invoice. What a scam. On the phone for 30 minutes. Waste of time and money and thinking I was covered.