CanassistanceReviews of canassistance.com

Terrible service, they were suppose to supply a guarantee of payment for my daughter to receive medical care in Mexico, they had a technology issue and could not do that. The hospital gave them two weeks after to provide GOP, they never provided it so I was charged in full. Been waiting over two months to be paid back, they say 15 days then another 10, then say they put a note on your file, then you talk to the next person who can't read the note because its not there. Then someone told me I would be paid next week, the week comes and no payment. No one seems to know what they are doing or can give any direct answers, one of the worst companies I have dealt with.

I went to another country to fix my back issue as in Montreal,Quebec I don't have a family doctor since 2011 and it's a pain to get an appointment with the Dr. I submit my claim after 1 month after coming back to Montreal and it took 6 months and multiple calls with them to ask for progress on my claim. Of course they rejected with the stupid motive : unstable medical condition prior to departure !!!!!!!!! For fsake , if you had a viable health system here you think I would chose to go somewhere else ??? They are by far the worst customer service in Canada . Unfortunately my work choose them so I can't change anything . One start is too too much for NoCanAssistance but it's minimum .

I feel bad for the one star but I had no choice if there is a negative stars I would give CanAssistace below zero stars, terrible customer service , terrible time frame , they promise you 10 business days for the claim to be finalized and now it’s month 2 and it’s still going , it’s impossible to speak to the adjuster or the claim processor , you can only talk to customer service who don’t have enough info and when you request a supervisor or to speak to the mysterious claim specialist they said sorry we can’t do that. The worse customer service in all over Canada. After they processed the claim they sent me $60 and I paid over $3500. A joke but it’s not a funny one.

Quelle perte de temps. Après 15 minutes une dame me demande ce dont j’ai besoin, je lui dis et elle me REMET en attente pour encore 45 minutes jusqu’à maintenant… toujours en attente… Au lieu d’ouvrir leur service à plein de compagnies, ils devraient en avoir moins et donner un meilleur service. Je me demande si quelqu’un de Canassistance lise ces avis???

impossible de se voir rembourser les frais de médicaments encourus lors d un voyage au Mexique,mauvais soutien lors de l accident

Terrible service, it has been almost a year since i submitted my claim and still no decision, "the decision letter will arrive in the mail within 10 business days", yeah, sure, that's the same message you gave three times over the last 6 months.

I want to give this company 0 stars - they are the absolute worst. You can't contact them. If you are lucky enough to talk to someone they put you "on hold" and then disconnect. It's no accident - they did it more than once. I have a simple documented claim of US$591. SIMPLE! I've been dealing with these "people" since March - it's now December and I keep getting a run around. Their web site is as useless and crappy as the company itself. I really blame the organizations - in my case RTIP - for engaging a crappy company like this. We formerly had ManuLife and doing a simple claim was simple. Then they had to go to CanAssistance. We MUST all contact our provider (RTIP ... whatever) and have them end all dealings with these incompetents! They are not the worst insurance company I've ever dealt with - they are the worst company I've ever dealt with.

Never ever, I repeat, Never Ever Ever waste your precious time and money filing a Travel Medical Insurance Claim with CanAssistance...for the insurance policy that you have through Alberta Blue Cross. All the reviews I’ve read I couldn’t agree with more. You simply cannot get a hold of any of their Supervisors/Managers to get a clarification or file your concern or complaint about the worst of the worst customer service. they keep asking for further information and they don’t accept anything but scanned copies (they simply assume you have these capabilities). Even the online tool accepts only 3 documents, while I had over 50 receipts/invoices to submit. They have made my Emergency Travel/Med Claim experience extremely stressful and nerve wrenching. Don’t put yourself through this. I agree with other reviewers about how they make it so impossible that all you want to do is give up and withdraw your claim. It's been 5 months for me fighting for this Claim. What a scam!!! Shame on you CanAssistance, Shame!! Shame!!!