CanassistanceReviews of canassistance.com

Pire compagnie ne rembourse à peux près JAMAIS au consommateur. Pire Compagnie almost NEVER refunds the consumer.

Had to wait for an hour on the phone, coupled with a horrible automated phone service, and a website that claims there is a live chat when there clearly isn't. Terrible company that needs to do better

We had a vacation in February 2026, I fell ill in Mexico after 3 days, triple infection. The hotel had physician and nurse services on site. We began the process in March. It is Now October 2026, and the claims have not been processed. My wife has called multiple times, and they basically tell her that she did not call. That we are missing additional documents and proof for processing. Even though we submitted all the requested documents. But no agent contacted us to request any additional items. Here we are 7 months later , still dealing with this issue. Be prepared get additional travel insurance through reputable companies.

Attente de plus d’une heure et pas de réponse. Tout ça alors que j’ai déjà un no de dossier fournit par Canassistance qui m’a demandé de les appeler pour qu’ils m’envoient ce formulaire à la fin de mon traitement. Et bien évidemment, aucun clavardage offert. Dommage qu’il n’y ait pas la possibilité de noter 0.

Waited 3 hours on hold to clarify the confusing forms for an online claim and gave up.

the wife had care Jan7 2025, I am getting notices that I owe money, this is the 4th time I have contacted can assistance each time its at least 1 hour wait last two times over an hour. the one time some answered me they would take care of it. well over 1 month ago. still getting nasty letters from the hospital. this is the worst company I've had to deal with. On hold now for over 1/2 hour this is unacceptable I hope green shield fires them. ps your calendar wouldn't let me put in the date which is 2025 01 07

I would leave zero stars if possible. Absolutely the worst customer service I've ever experienced. What a terrible company. Avoid if possible. I'm stuck since my main provider sub contracts my travel service through this joke of a company.

I am a policyholder who has already submitted all necessary claim documentation and even used their online link to add documents. Despite fulfilling my obligations, it is impossible to get a status update.Frontline phone support is a complete failure. On my first follow-up call, I waited 1 hour and 10 minutes on hold. On my second attempt, I waited another 50 minutes. I then reached out directly to Medavie Blue Cross, where an agent attempted to transfer me back into the queue. I spent another 20 minutes on hold knowing it was a dead end before finally hanging up.I have wasted 2 hours and 20 minutes in total trapped in inactive phone queues across multiple months with zero resolution. Forcing paying customers into an endless loop to avoid addressing valid travel claims is an unacceptable business practice. I have escalated this matter directly to corporate compliance, and Quebec residents should know that a formal complaint to the AMF is the only way to get a response.