CanassistanceReviews of canassistance.com

Annulation de voyage suite à une détérioration de mon état de santé. Même si tout se passe par courriel, le dossier a été réglé en moins d'une semaine à notre entière satisfaction.

CanAssistance failed to ensure payment to US-based providers for our claim in Dec 2023. The amount went to a collection agency who has been harrassing us for over nearly a year as of this writing. Two formal letters of complaint to Can Assistance and hours on the phone with CanAssistance have not resolved the issue. In addition to this review, I am proceeding with a formal complaint. Scanning the list of complaints here confirms that this is a very common problem that Can Assistance has been unable to address for quite some time.

CAN assistance pour Beneva n envoie pas de confirmation écrite de couverture approuvée par téléphone pour une nouvelle condition médicale découverte avant un départ. De retour d un voyage en juillet 2024, un agent de can assistance m’a indiqué que je n étais pas couvert lors de ce voyage pour une condition qui avait été approuvé avant mon départ. On insiste pour me dire que les appels sont enregistrés et que c est suffisant! Si vous vous retrouver à l urgence combien de temps il faudra pour retracer l appel avant que vous ayez des soins? Inquiétant n est ce pas?? J ai porté plainte sans succès!

Pire agence d'assurance voyage au monde! M'ont refusé un remboursement de billet d'avion alors que j'avais un billet médical. Et maintenant, concernant un autre voyage, ça leur prend plus de 5 mois pour régler une facture de 175$US pour un accident de voiture que j'ai eu en Uruguay! Et l'histoire se poursuit!

It has been 7 months that I have been waiting for CanAssistance to pay for emergency medical care that they approved. The invoice actually went to collections! They lost the documentation that I submitted online. Numerous phone calls to them have been a waste of time. They do not keep records of calls so they have no idea what is going on. I am surprised that Blue Cross has not found another provider considering the poor track record of this company.

Absolute dumpster fire. It says in my policy that I have 100% emergency travel coverage. First time I used them in January they addressed my claim within maybe a month and only paid about 75% for a dental emergency. Second time was in May. I had 3 hospital bills totalling 20k CAD. They say they will help you in 10 business days but it is now late August and the bills are not yet paid. They sent me an email notice in June saying that I didn’t prove that I paid these bills. I told them obviously not because I don’t have 20,000$ and I indicated this to them. No reply so I call them again and again and finally weeks later they say ok we need detailed medical reports. I tell them I already sent them everything, they say no we need it from the hospital and we asked them for them. I call the hospital and they say that they have never heard from my insurance company. I give them the fax and I wait again. Weeks go by, nothing. Hospital is calling me asking me for 20 grand. I call Can Assist and they say they got the paperwork but need more information. I call the hospital again and they say ok. Weeks go by, now we are in August. The hospital calls me asking me to pay extra interest on top now. I say no chance that’s not my fault. I call can assist and the employee seems lost asking if I sent in all the docs and what I was even being treated for. I say you have all this already and more. They finally say we need detailed invoices by the end of August or we have to restart the process. Here I am calling the hospital again who already sent these docs to them 3 times and is probably tired of me calling them.

Terrible experience with CanAssistance. They lost my documents. It took them 3 weeks to realize that they lost them. Everytime they add a 10 working-day delay. They send unclear informations and instructions. If you can, don't work with this company, they don't want to reimburse you, they find every reason not to.

If I could give them a 0 I would. Had to go to emerg in the US in March. It is almost July and I am still getting the bills from the hospital. There has been NO communication from them. When I call they say I’m getting the bills because “ I was the one who went to the hospital.” NO!! I thought my next door neighbour would get the bills. Never ever again.