CanassistanceReviews of canassistance.com

I have been trying for over 1 year to have my Blue Cross claim reviewed and unfortunatly they wash their hands of dealing with their claimants and use Can Assistance as their claim adjusters. Never have I ever encountered such an inefficient and incompetent organization that is void of any communication abilities and clueless when it comes to processing a claim. All requisite info has been provided and I have been asking for an escalation of my claim. Impossible to speak with an adjuster, just front line phone operators. They deserve a negative star.

Never again will I be getting travel insurance from this company. I have been dealing with them for about 8 months now and they lack communication. I still haven’t received any communication where anything is at and have received no money through them. To get a hold of them is another issue. Would not recommend. It takes up so much of your time just to submit everything. Then you have to wait 30 days (business days) in order to contact them to see where your insurance is at. When you get through they always say something is missing. It seems like they want you to give up on getting your money. Don’t give up. Keep fighting for it. Just don’t buy travel insurance from them again.

I wish we could give negative stars to this joke of an insurance company. On our winter trip to the US, my wife had a tooth break while eating soft food. We had no choice but to have her tooth fixed as we were going to be in the US for another month. When we submitted our claim, it was rejected because she "voluntarily introduced food into her mouth". It has to be a direct, accidental blow to the mouth or a fractured or dislocated jaw requiring setting. Beware of this company. Hard to believe that we buy dental coverage which doesn't cover you. Also, be prepared to spend hours on the phone waiting.

I have taken countless trips, insured every time with AMA travel insurance. this is the first and last time I’ve tried blue cross insurance - serviced by Canassistance. I have NEVER had a worse experience. It truly feels like a scam from the first moment. It’s insane. Too long to tell but stay away!!!! Buy AMA never had a problem with them.

Zero stars. Absolutely horrible. Claim delayed ongoing without cause. Paperwork in abundance, more than required to be fair. Medical care reimbursement for doctor visit on vacation. Easy, clear cut, and covered. Made claim in April and ongoing delays. Have had to call a dozen times . Then they paid wrong person/ account and admitted mistake yet made me wait for 10 days for their stop payment . Not even sure how that that is legal quite honestly. I am still waiting for reimbursement in August . No apologies, no accountability. They asked if I wish to resend the bank information??? They had the correct information and admitted it went to the wrong person, not entirely sure why I would have to resend the same document that the person I was speaking to was looking at. I said please just cut me a cheque and be done with this. August 1, still not cheque. I cannot believe how awful this situation has become. This is rightfully my money. What if I didn’t have the money to pay the bill? What if my bill was thousands vs hundreds. Absolutely telltale how awful this industry is, grotesque. Tomorrow I will call for the 8 th time for details as to where our payment is. What a joke, too bad it isn’t funny !

This has been the worst experience of my life.I have been waiting for over 6 months to get a status on my claim and I cannot get a answer from anyone. Everytime I call I have to wait for over 1-2 hours before I can speak to someone and when I do they cannot provide me with an answer. I have asked to speak to a manager or at least someone in charge and they will not make me speak to anyone else. The person on the other side of the line has been verbally abuse to me. I explain to them that I have been waiting 6 months to get my money and they are never sympathetic and frankly no one seems to care. I just don't understand why we need to go through this service when my insurance was purchased through my credit card!

Worst customer experience ever in my life they treat us like a garbage. I will never use their service again. We feel guilty at the start the way they ask questions. They asking so many papers and trying to reach them is like reaching first minister. I submitted all paper work asked and it's look not enough for them... They asking other again. I sent all papers asking and I will wait probably several months again. I will cancel my mastercard BNC card for sure. Be aware by Mastercard Bank saying nice thing about garantee or stole items they will not honor their words. Hope these comments will help other customers like us. If we could rate them with no star, we will do...

I made a claim more than 6 months ago and they never paid the clinic. Be prepared if you want to talk to an agent, the waiting time is between 1 to 2 hour.