CanassistanceReviews of canassistance.com

Garbage company and scam...

complete waste of time and effort. This company is a third party deflector for claims. They do their utmost to delay or deny your claim. I have insurance with Blue Cross and submitted a claim for lost baggage. I submitted the claim online and provided the required documentation meticulously according to their requests. I did not hear back and called 28 days later. Very frustrating because they requested information that they already had! like flight invoice, list of items purchased, receits for items, and wanting a statement from the air company which I did not have nor could obtain. Airlines are quite devious in their own way as well when it comes to flight delays and lost baggage all in an effort to avoid paying claims. I shutter at the thought of making a medical claim after this experience over lost baggage. Third party deflection should not be allowed because they only have one mandate - deny claims. This may be the end of Blue Cross travel insurance.

Scam! Avoid this. The won't respond to your claim

I would like to extend my highest commendation to the Canassistance team. My son had been hospitalized a couple of times due to pneumonia while travelling, and Canassistance provided assistance every step of the way without any hassle. They sorted out all the medical bills and their support team always checked up and followed through regarding my son's condition.

The worse insurance, you have to wait for hours on the phone, then they don't find your file even though you have the right file number. After that, they ask you for the same documents many times. Unfortunately, this joke comes with my credit card, but I'm planning to give up on my World elite. Never, never, never!

Presque 1 an à attendre une reclamat6de billets d avion qui ont dû être annulé suite à un avis médical. Toujours plus de documents demandé, aucun suivi pour clore le dossier je dois passer des heures au téléphone pour un montant ridicule à rembourser. J ai de la difficulté à comprendre pourquoi Banque Nationale utilise cette compagnie pour les assurances de leur carte de crédit. Ils ne sont pas de bonne foi et malhonnête. Mérite d être dénonce à l autorité des marchés financiers. Terriblement malhonnête. Dommage.

twice submitted a claim, they all the time got back with excuses to add more and more info which had been submitted previously. I called 3 times, each time you have to wait for one hour online, absolutely terrible service and useless. Have ben waiting for one month to get reimbursed and still haven received anything.

no processing claims, chat unavailable always, confirmation documents only sent in French, don't replay to emails. They are a Scam. The worst