CanassistanceReviews of canassistance.com

Two weeks after I submitted all of the requested forms online, I received notification that my Trip Cancellation claim had been completed. Two days later the total claimed amount was deposited into my bank account. Was pleasantly surprised at how quick the process was.

When my wife had a medical emergency while in Mexico I immediately contacted Canassistance. They were very understanding and supportive through the whole process and continually kept us updated on where we stood with the care my wife was, and would, be receiving. They made sure we returned home with a Dr., travelling with us right to our home. They worked with the hospital ensuring that all relevant costs were covered. I cannot express how grateful I am for Canassist being there when we needed them!!

I’ve submitted more then 4 claims per year with this company and it has always been easy! Agents are sweet hearts. Very sympathetic and take the time to listen. I’ve had maybe 2 claim that extended longer then the time frame indicated on their site but nothing to the extreme! I’ve read some of these reviews and I wouldn’t take certain of their complaints as canassistance fault. People have a tendency of skipping the main message where it says «  important message » that indicate everything they require. Or not getting informed of their contract before hand. I myself sometimes miss providing the proper information and was always explained with such delicacy «  it’s normal , don’t worry about it. Once you submit we will advise our team member » and within days problem solved! Canassistance is great once you do your due diligence on your side! I’ve worked in customer service for YEARS and feel for all of them having to discuss with elders who require a lot of time and patiences. In which they never make you feel bad for!! With the most stubborn and rude customers not assuming their errors as well. Canassistance you all are doing a GREAT JOB with IMPECCABLE SERVICE!

Annulation de voyage suite à une détérioration de mon état de santé. Même si tout se passe par courriel, le dossier a été réglé en moins d'une semaine à notre entière satisfaction.

I would like to extend my highest commendation to the Canassistance team. My son had been hospitalized a couple of times due to pneumonia while travelling, and Canassistance provided assistance every step of the way without any hassle. They sorted out all the medical bills and their support team always checked up and followed through regarding my son's condition.