CanassistanceReviews of canassistance.com

Canassistance should change their name to Scamster. Only in Quebec company like this could exist. A third world within Canada. After put me thru hell asking documents, proof and paid professional estimate denied by some technicality. It would have been helpful if they were upfront about this before sending me off to hire a professional and pay for estimate. Does anyone ever get their claim paid by this company? It’s like in some movies. Only thing they do find a way or invent something to deny your claims. I canceled my National Bank World Elite Mastercard after this horror. Never ever want to deal with Canassitance or National bank or anything or anybody from French Canada side. These people are born to scam others. It’s in their DNA.

Completely useless. You will get the run around from beginning until end. They would tell us that they called a hospital and then the next time we called they would say they havent gotten ahold of the hospital. One day they told us we would have our money in 10 days and the next day they said it would be 30 days. They never even responded when we initially called them from the hospital in Mexico. We ended up having to pay over 25000 and are now currently paying interest on it.

I would strongly advise against using CanAssistance for travel medical insurance claims. My experience has been nothing short of a nightmare. I had sudden and severe shoulder pain while traveling, which required immediate attention. After an X-ray, my doctor recommended an MRI due to the complexity of my condition, which turned out to be cervical stenosis. I was prescribed painkillers and advised to undergo conservative therapy until my return to Canada. When I contacted CanAssistance, they requested a doctor’s letter and an online claim submission. I complied, but they kept asking for additional doctor’s letters as if my medical condition could magically change every week for a month. Every single request for a doctor’s letter cost me $35. Then, they demanded a report from my family doctor in Canada regarding any pre-existing conditions within the last six months. Once again, I obliged. this time paying $40 for the report. After three months of back-and-forth, they closed my file, claiming they needed yet another report from my family doctor. Apparently, they contacted my doctor directly, but nothing came of it. This ordeal was nothing less than harassment. How many times do they need the same report? It felt like they were deliberately creating barriers to make me give up on pursuing the claim. They couldn’t find any valid reason to deny my claim from the reports I provided, yet they kept demanding more. The total cost of all the medical reports would be more expensive than the amount of my claim. An absolute waste of time and money. If your claim is minor, don’t even bother. Dealing with CanAssistance is exasperating, upsetting, and ultimately fruitless. It’s clear they are more interested in wearing claimants down than providing meaningful assistance. CanAssistance is absolutely useless / hopeless. I'd like to give them a -5 rating, but because the review system does not allow these ratings, I'll give CanAssistance an over-generous 1.

J’ai contacté par téléphone Beneva pour connaître le délai qu’il fallait respecter lorsque l’on changeait de médicaments avant de partir en voyage. Le délai était-il de 3 ou 6 mois?, car j’ai 62 et je fais du diabète depuis 2024. Chez Beneva ils m’ont transféré vers Canassistance qui est la compagnie d’assurance voyage qui s’occupe de l’administration de l’assurance voyage chez Beneva. La personne avec qui j’ai discuté chez Canassistance m’a répondu que le délai pouvait changer selon la condition de la personne et elle commença à me poser beaucoup de questions pendant 1h15. Parfois elle me mettait en attente pour me revenir avec d’autres questions sur ma condition préexistante qui provient d’un cancer de la prostate diagnostiqué en 2017. La conversation fût tendancieuse dès le début. J’ai cru que la petite dame qui avait un travail de bras à faire me demandait la même chose que l’on m’avait demandé en 2022, soit un formulaire rempli par mon urologue qui reconnaissais ma condition préexistante stable et ne voyais pas de contres indications de faire un voyage. La réponse fût très différente et elle fût « Canassistance vous couvre pour toutes vos conditions sauf celle préexistante et je dois m’assurer ailleurs pour ma condition prés existante ». J’ai toujours détesté Beneva et Canassistance. Je fais affaire avec eux car la loi m’y oblige. Mais à lorsque j’atteindrais 65 ans je pourrai changer d’assureur et je le ferai avec plaisir. Ils sont malhonnêtes.

Alberta Blue Cross couldn’t tell me about my insurance plan so they bounced me over to Canassistance. After waiting over 30 minutes being told repeatedly “your call is important and someone will be with you shortly” I phoned with another phone. The agent advised the travel department was already closed to which I asked “why the phone system does not advise this?” after tying up my phone line for over 30 minutes. We sure need to make the payments promptly, but the service just isn’t there. I think I’ll look elsewhere for my insurance needs. The agent said to call again tomorrow, but I’m not spending another 30 minutes on hold, especially if they don’t have a callback system! They’re busy-yes, I understand, but I am also busy!!

terrible terrible service after paying for Blue Cross for over 20 years I had a small claim for dr they sent me to in Aruba only 105 dollars they wanted endless papers would wait hour in phone,,,,they told me the hospitol would be paid directly but hospttol tolcd me this was wrong 33 months later still waiting fir this small payment AVOID USING BLUE CROSS TRAVEL INSURANCE AS THEY USE THIS TERRIBKLE TERRIBLE COMPANY THAT DOES EVERYTHING THEY CAN NOT TO PAY YOU

When you have to wait over an hour to speak to an agent, the chances are that you will be death before starting a claim!

I’ve submitted more then 4 claims per year with this company and it has always been easy! Agents are sweet hearts. Very sympathetic and take the time to listen. I’ve had maybe 2 claim that extended longer then the time frame indicated on their site but nothing to the extreme! I’ve read some of these reviews and I wouldn’t take certain of their complaints as canassistance fault. People have a tendency of skipping the main message where it says «  important message » that indicate everything they require. Or not getting informed of their contract before hand. I myself sometimes miss providing the proper information and was always explained with such delicacy «  it’s normal , don’t worry about it. Once you submit we will advise our team member » and within days problem solved! Canassistance is great once you do your due diligence on your side! I’ve worked in customer service for YEARS and feel for all of them having to discuss with elders who require a lot of time and patiences. In which they never make you feel bad for!! With the most stubborn and rude customers not assuming their errors as well. Canassistance you all are doing a GREAT JOB with IMPECCABLE SERVICE!