CanassistanceReviews of canassistance.com

This company has the worst customer service I've ever experienced. They make you wait on hold for hours, and then they penalize you by refusing your claim if you seek medical treatment without their prior authorization. Its hard to get their authorization when they don't answer the phone! What a scam.

When my wife had a medical emergency while in Mexico I immediately contacted Canassistance. They were very understanding and supportive through the whole process and continually kept us updated on where we stood with the care my wife was, and would, be receiving. They made sure we returned home with a Dr., travelling with us right to our home. They worked with the hospital ensuring that all relevant costs were covered. I cannot express how grateful I am for Canassist being there when we needed them!!

Dont ever buy an insurance with CAN assistance. They didn't pay back my claim and if you call them, they will just transfer you over and over.. which can take 2 hours to just talk to an agent! Dont buy any insurance from them!

Thank you to all the previous reviewers for your warnings about Canassistance, the third party deflector for Alberta Blue Cross. I will be changing my travel insurance immediately- recommend others do the same. 1 hour on hold. First time, the call was dropped. Calling on behalf of my father-in-law who may need hospital care in China where he is currently for a vacation, but a continual cough could derail it. Canassistance agent asked for so many details about previous medical appt. When I mentioned it was for prescription for high altitude medication not used, agent continued to hound us for information. Think they are trying to deny based on a pre-existing condition. We will do our best to avoid further contact.

Lors de mon séjour en Floride en nov 2025, j'ai été victime d'une hernie inguinale côté gauche: Cliniques, rencontres avec un MD, Scan présenté au médecin qui était prêt pour la chirurgie. Canassistance refuse de procéder et m'oblige à attendre à Québec. On m'a dit que la hernie était minime contrairement à mon médecin qui m'avait déjà examiné. Maintenant: plus jamais canassistance!!

It is the worst travel/ health insurance company ever , I provided all the proper documentation and still play me for a fool and ask me for a hospital report which I already provided but they wanted in different format , n I put a travel interruption right after the health claim n they put on hold until the first issue is resolved n they are completely different issues with different dates. This company is completely a scam artist, they don’t want to play n will try their best to put obstacles not to pay you. Please do ur homework n find a company with good reputation n reviews,

It takes very long to process claims, it's impossible to follow-up on claims as no one answers the phone numbers or chat service and no emails are provided. When you do get service different representatives tell you different things. I can't believe Green shield uses them for travel insurance

Six months ago, my wife underwent emergency surgery during a trip. Immediately after the incident, we contacted CanAssistance and informed them of the situation. From the very beginning, we carefully sent them every document they requested, including medical reports, invoices, and other necessary papers. Unfortunately, after six months, the company is still refusing to pay the claim. Every time we follow up, they come up with a new excuse and leave us in limbo. It seems their goal with these unreasonable delays is to evade their responsibility and avoid paying the costs that are covered by our insurance. This experience has not only hurt us financially but has also caused a great deal of stress and worry during a difficult time. I absolutely do not recommend this insurance company to anyone. Their lack of responsiveness and irresponsible behavior during an emergency situation is completely unacceptable