CampSaver.comReviews of campsaver.com

I'm an avid online shopper for outdoor gear. Camp saver is the only place I was able to find a Patagonia jacket in a discontinued color, however I was disappointed when I was sent a "payment verification" email a couple days later. This email read almost like a virus, requesting that I respond in ten days or else my order would be canceled. I was given two different, difficult options involving calling my bank and providing campsaver with personal account information. I have never seen anything like this and am wary of following through with my order. Shouldn't my credit card information be enough?

I have ordered several time from this group. They have a good selection for my outdoor interests, and have been on par or better than other online stores I have purchased from. Keep up the good work Campsaver.com. Seth Anderson Grand Junction, Colorado.

I’ve never given a business a bad review though I felt compelled to warn others of "CampSaver.com". I placed an order nearly 3 weeks ago and have yet to receive some form of confirmation or invoice; no delivery date either. The only way you’ll know if the transaction took place is by checking your credit card authorized payments as they waste no time accepting payment in full. On top of not receiving any form of order confirmation, days after requesting an invoice and delivery date, I received a call then an email with instructions that I was required to take additional steps to verify my identity for an authorized payment. It seems once the order is placed and paid for, the business intentionally forgets their customer and any additional procedures unbeknownst. It is also unethical to refuse delivery of an order based on identity verification after accepting charges from a customer's credit card. After prolonging the delivery of the paid ordered merchandise, their customer care sent me an email only to claim that they have sent an invoice/order confirmation via email which I have yet to receive (even checked my spam box + you'd think it would be logical to simply attach it to that email). Upon figuring out there was no parcel tracking, I requested an immediate refund as I questioned the legitimacy of this business; they replied, their systems are down and will be unable to issue any refund for the time being. The business falls short of honesty and business ethics; the false claims of sending confirmation make for an uncomfortable/uneasy feeling with the sense of being hustled even though the dialogue between the vendor and myself was nothing less of professional. – scheme or not, I currently wonder if this is a legitimate business. My recommended fine print on CampSaver.com: If you cannot resist the urge to take advantage of a slightly lower priced item compared to other shopping sites and if you certainly do not value time or possible fraud, then by all means order from this company at your own risk. Update... Order # 1730774

Everything arrived as ordered. However the cost of shipping was quite expensive!

I'm debating on if I should order from this website because I read all of the bad reviews and it makes me nervous. There were also good reviews, but not as much as bad ones. I would be happy if anyone can reply to let me know what I should do. Thank you.

A complete joke, with zero care for the customer. Still no response to my complaint. Take the money and run.... Ordered on Weds 23rd, Thurs 24th was a public holiday. So, paying for 3 day shipping would have meant my item arriving on Tues 29th Nov correct? Or does your 3 day shipping mean it will be processed in 3 days, then sent out? As it happens I found myself having to chase the tracking number on Tues 29th, as I had received neither the item nor shipping confirmation. 2 business days later, on 1st December, I receive a reply, with my tracking number. 7 hours later I receive an automated email with tracking details, stating my item had been sent and the tracking number would work within 24hours. By now this means its been 5 business days since my order was placed, staring my count from the 25th Nov. I paid for expedited shipping as I was leaving the given property address, lunchtime of the 2nd Dec for Honolulu. To now add insult to injury, I am unable to comprehend the shocking service received, compounded by the refund of just $31.18, when I paid $46.13 at purchase, for my items to be delivered within 3 business days. Am I expected to shoulder the loss for the utter incompetence? Please, if someone can explain if this is common practice for your company, and at that acceptable??

I purchased a Mammut jacket and beanie from campsaver. Shipping was on time and the price was unbeatable. I'll continue using this site and recommending it to others!

Called them up because I needed a rope for a climbing trip and was told unequivocally that if I paid the overnight shipping upcharge I would receive it on time. Waited patiently for shipping confirmation but never received it, called to confirm, no answer. the next day when it was supposed to arrive I finally did get an email that said they hadn't even shipped it yet. So now I don't have what I needed, am out the 45$ shipping and the rope is sitting on my front porch for the next 10 days. Three emails and no response.