CampSaver.comReviews of campsaver.com

I am a 48 year old male, formerly very athletic, who has been looking for a combination adventure/hobby that would require some training, as I knew it would help me get back to a healthier lifestyle. After deciding on a 2018 PCT thru-hike, I began researching, among many other things..gear. After deciding on several items that I wanted to try out before my endeavor next year, I made a few purchases. One was the Helinox Chair Zero from Campsaver. I had a short multi-day hike planned in a little over two weeks, and a couple of buddies that I was hiking with had recently purchased the Chair One (slightly bigger version of the Zero) from a big brand store here in town, and raved about it. I was delighted to find the Chair Zero on sale at Campsaver.com for a few dollars less than what my friends had paid for their Chair One at this well known box store. Well, as sometimes happens, my life got extremely hectic, spent more time in hospitals and funeral homes in ten days, than I have the last ten years. When it rains it pours. Just as everything seemed to get back to normal, I was reminded of my, much needed, getaway hike with my buddies and my son. So, the day before we were to leave, I realized that I was actually going to get to go, and began to open packages that I had received over the last two weeks. New gear from Amazon and other online websites, used gear from Backpackinglight.com..etc. when I realized that I hadn't received my Chair Zero from Campsaver. I went through my emails, found nothing from Campsaver with regards to my Chair One, with the exception of the one asking me to rate my chair. Kind of hard to rate it, when you haven't got it! I immediately emailed Campsaver, expressed my concern and disappointment, and received a reply with an option to cancel my order or they could send it out again. Is that what businesses now consider a shipping guarantee? My response: First, thank you for your quick response. Second, while I'm very disappointed that we won't have it for our hike, as intended, I do still want the product. Please re-send the chair to me. Campsaver customer service response: Great! I have it set up to ship out to you. I sent a new confirmation email. If you have any questions or problems with this delivery, let me know. I did receive my chair approximately one week later. My main complaints are: 1. If a company is going to have a 5-10 business day shipping guarantee (of any kind of a shipping guarantee), then they should have a system in place to monitor the shipment of their products. Actually check to see if your products are going to reach your customer in the time frame that you are guaranteeing. If you see a problem in delivery, you could notify the customer of delays, and maybe even catch it early enough to get it corrected and still make your guaranteed delivery date. Instead, businesses, or at least Campsaver, choose to slap postage on it and forget about it until a problem arises. That's not a guarantee, that's faith in the United States Postal Service and UPS..faith as misplaced as my package. 2. How about a little empathy for the customer? I worked in customer service for several years, and learned in my first hour on the job that putting myself in the customers shoes, particularly when my company was at fault, went a very long way to making people happy and to ensuring a future relationship with a customer. See my reply to Campsaver..does that response seem appropriate to you? No mention of my missed hike. No sympathy. No understanding. No promise to try harder. Maybe I'm old school. Maybe it's the difference between my generation and their generation. Maybe I expect too much. 3. If you're going to send out requests for customers to review your products..make sure they have your product. And if you have a problem getting that product to them, maybe you shouldn't send out a second request for the product to be reviewed. When I'm already disappointed in your service, I really don't want to be reminded/hassled about it with emails. I still have a lot of gear to acquire between now and my 2018 thru-hike. And I find myself at clicking google links and ending up at Campsaver.com, because their prices are often very competitive. But I have refused to cave to the lower prices, as frugal as I am, instead choosing to pay more for reliability and good customer service. I hope anyone reading this will do the same.

I would give one star, but my first order a couple of months ago went smoothly. I ordered a Drink Tank from them and it came before the estimated shipping date and intact. For my next order, that is not the case. I ordered a pair of Lems Boulder Boots this time around and purchased a faster shipping method, and the day I got my order status(about a day after purchase), UPS was updated, the following day, the order information was voided by UPS. This was probably due to them not having the certain size I was looking for, and cancelling shipment through UPS. The shipping department probably already knew about this, and they did not notify the customer service department. Everyone customer service representative that responded to my emails did not know where my order was. I waited patiently(8 days to be exact) to see if it would arrive and that UPS just messed up. Nothing arrived, and I contacted CampSaver, the representative told me that they can send a replacement, and had to check stock... They didn't have another shoe the same size. The following day I received a refund and was told they did not have a replacement... All in all, the customer service department worked well to figure everything out, but do take awhile to respond to your emails, unless you email them back. I was annoyed that there was a big confusion between the two departments, this refund could have been solved sooner instead if having me wait a week to find out they were out of stock.

Customer service ignored my email request for expedited shipping for an order placed over the weekend that didn't get shipped on Monday, despite the claim on their website, which is the main reason I purchased from them. Then I was laughed at, told to have a nice day, then hung up on when calling today inquiring about expediting my shipping, even offering to pay the difference. Worst first experience with an online retailer in an otherwise consumer friendly industry. Ruined my day.

Great! Best prices, immediate confirmation email and quick shipping with emailed tracking number. Loved!

I had a very positive shopping experience with CampSaver.com. I ordered a pair of shoes, much cheaper than anywhere else, and a pair of socks. There was also a promotion with the shoes that allowed me to get another pair of socks free. Due to a glitch in their system or even my fault my free sock did not ship with my order. I contacted customer service and had a response with in 24 hours. They bent over backwards to give me multiple options to fix the issue. In the end I got the socks in my original order for free. Great prices, great customer service, and great products. Don't be afraid to order and save a lot of money.

This is my first time experiencing weird credit card payment verification. They ask us to call the credit card company, but because I want to send the order to USA, while I'm not from USA, and only travelling to USA. So they are expecting the customer to make expensive international call to verify the payment. So crazy! And delaying the delivery, even though I wont be in USA forever! I cancelled it in the end, cause I'm afraid my order won't arrived. I ordered it 17 days before I leave USA, but they haven't shipped it after a week!!! So I cancelled it. To make it even worse, they email us about the verification, but they always take so long to reply your email! After the cancellation, I ordered from other online shop, and they shipped it the same day that that I ordered, no difficulties. So disappointed with campsaver. And I'll copy paste their weird verification here: Option 1 Every credit card transaction has an authorization code/approval code (This code may also be called the transaction ID, transaction code, or authorization number.). Please contact your bank using the phone number on the back of the card that you used, and they should be able to provide you with that credit card approval code. This is a six digit number that may also contain letters. Once you're able to get that six digit code from your bank, please reply to this email, call or chat us so we can verify that number with what we have for your transaction. For U.S. customers we know that most banks will not provide this code. Please the option below. Option 2 For U.S. customers we do have a Second option for verification. All you would need for this method is access to your online card statement. This option involves Campsaver processing a new, small charge (less than $2 USD) on the same card used on the order. This new charge will be available for you to view on your online statement immediately. Once you have verified the amount charged to your card we will void out that small charge so it is never deducted from your account. For this option we will need you to call our Customer Service to provide your card information once more, since we do not store any credit card numbers on file. If you are willing to do the extra work, and delayed shipping cause of the extra work, you could try campsaver. Else you better buy from other online shop!

Bought a UL tent not currently being sold in Europe. It was on sale so I got it cheap even with the import duty. It arrived in about 2 weeks and looks great. Can't wait to use it. The only bad thing about campsaver is the mail spam you get but you can just unsubscribe.

I found out about Campsaver on a deal site after years of using Backcountry and Gear Express. They appeared to have the cheapest pricing and offered a 10% off coupon if I signed up for mailing list. Well I did, only to find out it doesn't work for sale items or a wealth of various brands. Nowhere on the sign up page did it state this and it made me cancel my purchase. How is giving a $4.80 one-time discount not worth acquiring a guaranteed repeat customer? Foolish business practice.