CampSaver.comReviews of campsaver.com

Placed an order end of June. They charged my card immediately but it took over a week for them to start processing order. July 8th they notify me there is no ETA on shipping date although they assured me my items were in stock. New update, items won’t ship until July 23rd. Cancellation of order was easy and received confirmation cancellation promptly, the only positive of the entire experience.

This company is shady. Had a backorder mysteriously cancelled after two months -unavailable. Purchased the same piece of gear he next day (had to pay more). Now I'm waiting on another order because they are "busy". Waiting for the cancellation... Shop elsewhere

Their inventory and shipping times are fanciful dreams. I've ordered from CampSaver many times hoping it'd be different, believing the excuses they give me, and I've finally decided to just give up and know that, well, they're just that: excuses for a poorly run business with a horrible logistics operation that hides behind small text, disclaimers, and plays fast and loose with facts & math. The crux of it is this: if you say you can ship something on time, in a given time frame, and especially if I pay extra for a given level of service, I expect that kind of service. Not in an unreasonable way, I know things aren't perfect (esp in a pandemic/post-pandemic world where labor and other items are still recovering), but every time I order from CampSaver, they never ship on time, and it takes so long I have to call to cancel (and you can't cancel it online despite them saying you can... if you can, I've never been given the option), and when it happens consistently (every time) the excuses about "longer than normal warehouse times" or "product availability wasn't properly updating on our website, sorry, just a one time bug" or similar become really patronizing and just aren't believable, they're either lying or so poorly run these issues are systemic, constant, and they should just not make any commitments. Neither reason is good at all! Sure, they cancel the order and I get my refund eventually (thus not only one star, that's reserved for outright scams...), but this isn't much better. It feels like they take your order HOPING they have inventory (even if they say they have it, I have waited up to 10 business days for it to ship before I just gave up) and if they have it and their warehouse can get it together to put it in a box and send it, they ship it, I guess, but otherwise, they just hold on to your money until you ask for it back. Their prices aren't much better than Backcountry, REI, Moosejaw, etc, but their warehousing & logistics operations are absolutely a disaster.

Very disappointed with the business interaction I had with CampSaver. I placed an order and it did not tell me it was on a 5 week backorder until AFTER the transaction went through. I immediately emailed their customer support to cancel the order. I did not get a response so i sent about 6 more emails and called a few times and still no response. Finally about 5 1/2 weeks later they responded (after it shipped) to tell me "unfortunately the order cannot be canceled as it has already shipped". It is obvious they ignored my request to cancel the order until well after it was too late to do so. What a shady, dishonest practice.

Customer service is horrible. They do not answer their phones and took 3 days to get back to me through e-mail. I ordered $450 worth of hiking boots and paid expedited shipping. Unfortunately, they did not inform that a pair was on backorder when we placed the order. We found out a week later on the eve of our hiking weekend. There is no excuse for poor customer service! Will never purchase from them again.

2 day free shipping is 7 days

I didn’t get a chance to say one way or another I seen 100 dollars off what I wanted which was a dare good deal, I order and after ordering I started research on them, doesn’t look like they have very good review and I was just about to see if their reviews where true. The deal breaker for me is campsaver contact me to verify my CC information which I thought was really weird never had that done before. Then I kept asking when would it be shipped bc I received two different shipping dates so I decided to cancel my order I will pay the extra 100 knowing I will receive my product when they say they will. Sorry campsaver you need to work on your rep. What I order was way to much money to get rip of or wait 90 days for it sorry I give a 2.5 Star bc I didn’t give you a chance to prove yourself or to let me down

I ordered something out of stock (because of a coupon they had). It was supposed to be delivered in 3 to 4 weeks and I wanted to save some $$$. A month goes by and I hear nothing from them. I email them and they said the item won't be in stock for a month. It shouldn't take 2 months to get an item from a major brand. It's not like a backpack is a rare and hard to acquire item. If there is going to be a huge delay they should communicate that to the customer. This seems like a no brainer in today's world.