CampSaver.comReviews of campsaver.com

I ordered a pair of climbing shoes & harness. They arrived on-time; however, the climbing shoes were the wrong size. I went through the process to exchange them via the online RMA form. That went smoothly. Where I encountered a bump in the road was when I called customer service to have them update my mailing address. I called the 877-883-6276 phone number they provided but was greeted with absolutely no answer. After a minute or two, the line would just hang up on me. I called approx. 10 times with no response. I tried to "Live Chat" option on their website with no response as well. I finally gave it a last ditch effort by calling the International # provided on the website. That worked perfectly. I spoke with a customer service rep. that was able to update my information for me and verify all my exchange information. So, if you have issues with customer services (e.g., cant seem to get in touch with them) try the international # (which seems odd, I know, but worked). I hope CampSaver updates their information online to direct their costumers better. I hope this review helps some people not run into this frustrating issue if they need to talk with customer service.

Their inventory used to be a lot better but after the recent revamp, many items are not in stock and they do not update you until you email them. Quite a disappointment, considering how they used to be one of my go-to sites to purchase outdoor gears.

I'm an avid online shopper for outdoor gear. Camp saver is the only place I was able to find a Patagonia jacket in a discontinued color, however I was disappointed when I was sent a "payment verification" email a couple days later. This email read almost like a virus, requesting that I respond in ten days or else my order would be canceled. I was given two different, difficult options involving calling my bank and providing campsaver with personal account information. I have never seen anything like this and am wary of following through with my order. Shouldn't my credit card information be enough?

I'm debating on if I should order from this website because I read all of the bad reviews and it makes me nervous. There were also good reviews, but not as much as bad ones. I would be happy if anyone can reply to let me know what I should do. Thank you.

I started Google shopping camping products to get the best deal. Campsavers came up as the best option for price. The product and service was great and the email discounts are unbeatable. Try it out the next time you are thinking of spending more at REI.