CampSaver.comReviews of campsaver.com

Worst shopping experience ever! I tried to purchase backcountry skiing safety gear for a winter ski trip and went through nothing but hassles and confusion. Campsaver.com had a great sale so I ordered a bunch of gear I had my eye on (avalanche backpack, avalanche beacon, probe, shovel, etc). After getting an email stating "order confirmed", a day later I got an email stating "order on hold". Apparently the risk management team had flagged the order and needed me to answer a series of questions (Who is the end user? What is the intended use? Where is the final destination? Etc). I responded to the risk management team within 24hrs, yet after 4 business days hadn't heard back from them so followed up with customer service. They claimed they received no email and had me resubmit my answers. After a few days an email came saying "order confirmed", however no shipping details followed instead the next day I received an email saying "order on hold" only now they were with holding the avalanche beacon (a crucial piece of safety gear used to detect a buried body beneath the snow). All the gear was manufactured and sold by Ortovox but according to the "risk management team" they couldn't sell me this one piece of gear, which is used in conjunction with the other pieces of gear to help save your life in the event of an avalanche. I emailed the risk management team and received no response for the second time, making me question the existence of this department as they have never responded to any email sent including the questions with directions to respond to their specific email. I requested to speak to a customer service manager to find answers as to why they wouldn't sell me the beacon. Spent almost two weeks playing telephone tag in spite of leaving clear times of day I was available and routinely being contacted outside those hours. I decided that email was the best way to communicate my confusion and find answers. Shauna H. the "associate manager of customer care" then proceeded to defer to the risk management team and then get back to me with an answer for the hold. Routinely missing her own deadlines to contact me back I was constantly following up days after hearing nothing back after her own self imposed time lines passed. Weeks went by and I was always told "I'll get back to you tomorrow morning with an aswer". Finally the date for my ski trip was fast approaching (this started on Oct 17th, it's now Dec 7th) I decided I couldn't wait any longer and would cut my losses and take the rest of the order without the beacon, within a day my order was shipped out to me. No explanation was ever given as to why they would deny me a crucial life saving gear (Ortovox is sold across North America and their NA distribution office is located in my city) before I went on a backcountry ski trip (which they knew from the questions they asked originally), no compensation for my time or the fact the product was never delivered was ever offered, no apology was ever given. I believe the prices offered during their sale were too low and when they realized it they tried to deny me my order. When they couldn't find a reasonable reason (I was in accordance with all of their rules and procedures stated on their website) they decided not to honor the avalanche beacon as a way to dissuade me from following through on the purchase. When I further pursued the issue they hid behind a "risk management team" which likely doesn't exist and if it does, was too incompetent to respond to a single email or give a reason for denying me a piece of life saving gear while allowing me the other pieces made my the same company. In the end this company failed to honor my purchase, denied me a crucial part of my order, actively tried to stop me from completing my purchase and offered no reason, no restitution, no apology. I'd recommend you save your self a lot of time, effort and headaches before purchasing from campsaver.com, in the end it might be a decision that saves your life (if you think an avalanche beacon is important to your backcountry safety that is).

Absolutely horrible. I wish I would have checked the reviews BEFORE purchasing. To give an accurate timeline of the blatant lack of care from the company, i'll add dates to this. I placed my order on October 12th (Friday). On the 18th (Thursday) I received an e-mail update from them saying one of the four that I had ordered was 'taking a little longer than expected' and it gave me a 'New Ship Date' of Friday, November 2nd. In the meantime, they didn't ship the in-stock items.. so I continue to wait for November 2nd for my items to ship. November 2nd came and went, I was checking my account/order status almost daily waiting for the tracking number for ALL of my items, because apparently they hold your WHOLE order for one item that's not in stock. Well, by November 14th I was fed up and contacted them. They acted so nonchalant about the situation saying 'Looks like we're waiting on the one item but they haven't given us any more information about a delivery time. Do you want to swap it out or remove it? Or we can send you the in stock items and once the other one comes we can send that'. SERIOUSLY? You guys held up my order for one out of stock item that you told me would eventually ship on November 2nd, and now all of a sudden you have NO idea when it will be available.. and you didn't think to contact me to let me know? Or take it upon yourself to ship the in stock items? Finally, on November 27th my items were delivered (minus the out of stock one, which I cancelled because I will not deal any further with this company... i'll purchase elsewhere). But it surely makes me wonder, had I not contacted them, how long would they have just waited it all out and not said a word to me? Hands down, the worst customer service EVER. I have never experienced something like this, and I most definitely will not be shopping here ever again. I hope people find the reviews to this place before purchasing and going through absolute non-sense with this company.

Horrible. Avoid buying from this company. I placed an order (without checking reviews for this website)... Big Mistake...Bought a jacket on sale (black friday) and 5 days later it has still not shipped. According to customer service the Jacket has left their warehouse and is with UPS. It states clearly on UPS's website that only a Label has been generated and they are still waiting for the product from Campsaver. Meanwhile I am out a serious chunk of change. I sent them an email that they simply ignored and then tried calling Campsaver... no one answers and kept me on hold for 30 mins with elevator music. The only way I could contact them was through online chat. How is this company surviving? Seems to be a scam. I am praying I get my money back some how. I have to file a claim after 10 days. Convenient that I have to do all the work and they just sit pretty on my cash. AVOID AVOID AVOID. Will update how this goes as and when I get more information.

Their weird security procedure for credit card puchases was really off putting, but the goods were delivered in an expeditious manner and at price that was exceptional.

I ordered a duffel bag 4 weeks ago and its taking so long to get shipped. I sent a message through facebook messenger and email. The one on the messenger told me that the duffel bag that I ordered are not in their stock yet so I need to wait until Nov. 14 to get their stock back, and then the customer service rep upgraded my shipping to 2 day shipping once its on stock. I was happy. But then, that afternoon after I talked to someone on facebook messenger, an email was sent to me by campsaver customer service rep that my order was no longer available through their site. And he/she said that its discontinued being produced by the manufacturer. Two different things was told to me by two different reps online. I asked the one on the email on what bag that is 45 linear inches in size is available, but instead of giving me an option of a different color of my order, he/she offered me a different kind of bag. So I assumed that the design of the bag that I ordered whatever color it is was discontinued to get manufactured. Then why it is still on your website until this date? Long story short, I got my order cancelled.

Bought a pair of boots that they said were in stock because other vendors were sold out of my size. After they credited my card, they sent me an email saying it was not in stock and wouldn't ship for 16-30 days. After waiting 30 days, they sent me an email saying they cancelled my order all together because of stocking issues. Absolutely horrific way to run an online retail store and in would not trust them with another purchase.

On Septenmber 19th, I placed a $655 order with Campsaver and revieved a PayPal reciept. This reciept said that 'Campsaver would contact me to complete the order'. After 36 hours and nothing, I wrote to them. They responded another day later saying they had no record. I sent them the PayPal reciept as proof...they simply replied - Call Customer Service. No explaination, no appolpgies.. Nothing. So in the mean time, the sale finished and the prices went UP. So I called, FROM AUSTRALIA, ON MY DIME. They reinstated the order... And then cancelled it again 24 hours later with an email seriously trying to Antagonise me... There is alot more to this story but I'm fed up. THE VERY WORST CUSTOMER SERVICE ON THE INTERNET. AVOID AT ALL COSTS!!!!

Really a bad Costumer Service. I bought an Umbrella on August 14th, then email the Customer S ricce on the same day to change the color of the Umbrella. It’s been more than 1 month that I neither get a reply from them, neither I got my Umbrella (of any color). I called the Tollfree number 3 times, waited for 5/6 minutes each time and my phone got answered on 3rd time. After my phone call, they sent me a Mailing Sticker of my shipment. Like really?. I’m 34 days, they didn’t even processed my order for shipment. I am really frustrated. Will never buy stuff from this site. I suggest all of you to buy products through Amazon, that’s too fast and convenient.